Sr. Specialist, Membership Experience

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Specialist, Membership GTM Operations will be responsible for the end-to-end operational execution of Xfinity Membership. This role is highly execution-oriented and requires a strong operator who can translate strategy into action, manage complex workflows, and ensure flawless delivery across channels. The ideal candidate brings experience in campaign operations, cross-functional execution, and lifecycle management, with a proven ability to manage details, timelines, dependencies, and testing to deliver a seamless customer experience. This role plays a critical part in driving membership engagement through disciplined operational excellence.

Job Description

Responsibilities:

• Proven track record of integrating benefits into existing loyalty platform ecosystems, ensuring scalability, reliability, and seamless user access.
• Ensure operational readiness and consistency across all Membership touchpoints, channels, and experiences.
• Demonstrated ability to identify friction points across the journey, drive iterative improvements, and measure impact through clear metrics and KPIs
• Lead campaign QA and testing processes (UAT, journey validation, offer logic, eligibility, and messaging) to minimize defects and customer friction. 
• Oversee campaign calendars, dependencies, and launch readiness to ensure on-time, high-quality delivery.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 5-7 years of experience in marketing & sales, or related roles within the telecommunications industry.
• Proven track record of managing successful customer growth and retention strategies.
• Strong analytical skills with the ability to interpret market data and make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
• Strategic thinker with a proactive and innovative approach to problem-solving.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Feedback, Ideation, Marketing Programs

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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