Jobs and Careers
DE
Lead Medical Assistant - Tucson Clinic
Denova Collaborative HealthUnited Statesfull_timeVerifiedPosted 21 May 2025
About the role
Job Purpose: The Lead Medical Assistant plays a pivotal role in staff training and performance management. As a key resource for addressing patient concerns, this position resolves issues before they reach the clinic manager. Additionally, the Lead Medical Assistant supports clinic operations by covering for staff and fulfilling the responsibilities of both Patient Engagement Specialists and Medical Assistants. What You Will Do:
- Lead and Supervise: Oversee the daily operations of the clinic floor, ensuring smooth coordination and efficiency among Medical Assistants (MAs) and Patient Engagement Specialists (PES).
- Guide Prioritization: Direct MAs and PES in effectively prioritizing clinic needs to ensure optimal patient care and workflow.
- Train and Support: Provide comprehensive training, coaching, and ongoing support to MAs and PES, enhancing their skills and contributing to clinic optimization.
- Conduct Audits and Evaluations: Perform regular audits and thorough performance evaluations for MAs and PES, fostering a culture of continuous improvement.
- Resolve Patient Escalations: Address and resolve patient concerns with empathy and efficiency, ensuring a positive experience before involving the clinic manager.
- Certifications: Possession of a Medical Assistant (MA) certificate, current CPR and First Aid certifications, and an Arizona Fingerprint Clearance card.
- Experience: A minimum of 5 years as a Medical Assistant, demonstrating extensive clinical expertise.
- Communication and Leadership: Exceptional communication abilities paired with proven leadership skills to effectively manage and motivate a team.
- Technical Proficiency: Proficient in the use of electronic medical records (EMR), billing software, insurance carrier portals, and spreadsheets.
- Team Management: Experience leading a team of 10 or more is highly desirable, showcasing a track record of successful team management.
- Join us onsite for dynamic workdays, Monday through Friday, from 8 AM to 5 PM
- Comprehensive low-cost medical, dental, and vision insurance.
- Generous retirement plan with a 3.5% company match.
- Secure your future with both long and short-term disability options
- Protect your family with life insurance coverage
- Enjoy holiday pay, PTO, and life insurance benefits.
- Protect your future with long and short-term disability options.
- We offer an employee wellness program and fantastic discounts for all Denova team members.
- And there's so much more waiting for you!
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s