Medical Assistant, Muskuloskeletal Institute

Job Posting Title:

Medical Assistant, Muskuloskeletal Institute

----

Hiring Department:

Dell Medical School

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Non-Exempt

----

Earliest Start Date:

Immediately

----

Position Duration:

Expected to Continue

----

Location:

UT MAIN CAMPUS

----

Job Details:

General Notes

Dell Medical School is seeking a Medical Assistant for the Musculoskeletal Institute.

Purpose

The Medical Assistant will serve as the primary point of contact throughout the cycle of care for patients served in the Integrated Practice Units (IPUs) at UT Health Austin to include collecting vital signs, conducting patient assessments during clinic visits, and assisting providers during patient exams.

Responsibilities

• Provide support and guidance to patients who are completing pre-clinic surveys. Work with a multidisciplinary team of providers to identify and schedule patient visits. Follow-up with patients who have not completed surveys to identify and address potential barriers.

• Set patient expectations about team-based model and clinic experience. Attend multidisciplinary case conference and team huddles to convey patient's situation and background to the team. As indicated by the patient, attend visit to serve as an advocate and combine treatment recommendations at the end of the visit into a viable care plan.

• Establish follow-up of care plan based on preferences and choices (e.g. virtual monitoring, virtual touch points, or in-person/phone follow-up). Facilitate patient's journey through the healthcare system (scheduling, referrals, and obtaining medications). Provide reminders for care plan tasks and support behavior modification.

• Serve as the first point of contact for patients served in the IPUs. When appropriate, refer patients to external services to ensure their needs are fully met. Support and assist providers during patient exams, treatments, or procedures. Maintain and restock supplies and equipment for patient exam and treatment rooms.

• Support and participate in educational and research initiatives within the clinic. Participate in critical evaluation of patient care to ensure that the program continues to improve and evolve in its care pathways.

Perform other related duties as assigned.

Additional Functions

Inventory Management

• Conducts periodic inventory checks.

• Restocks supplies as needed.

Patient Education

• Provides education and support to patients regarding health conditions.

• Instructs patients on medication and dietary plans.

Documentation

• Assists with updating electronic health records (EHR).

• Supports documentation for quality improvement initiatives.

Knowledge, Skills, and Abilities

Customer Focus

• Skilled: Anticipates and meets the needs of patients and healthcare providers.

• Effective Behaviors: Actively listens to patient concerns, provides timely responses, and ensures patient satisfaction.

Technical Skills

• Skilled: Proficient in using medical equipment and performing clinical procedures.

• Effective Behaviors: Accurately measures vital signs, administers injections, and performs EKGs.

Interpersonal Skills

• Skilled: Builds strong relationships with patients and healthcare team members.

• Effective Behaviors: Communicates effectively, collaborates with colleagues, and provides emotional support to patients.

Time Management

• Skilled: Efficiently manages multiple tasks and prioritizes workload.

• Effective Behaviors: Schedules appointments, manages patient flow, and completes tasks within deadlines.

Adaptability

• Skilled: Adjusts to changing environments and patient needs.

• Effective Behaviors: Responds to emergencies, adapts to new protocols, and remains calm under pressure

Required Qualifications

Medical Assistant certification to be completed within the first year of hire. Requires strong analytical, organizational, and problem-solving skills and excellent written and verbal communication skills. Ability to work in a fast-paced multi-physician practice environment; Ability to develop and maintain effective working relationships with physicians, staff, and patients.