Position Overview

United Health Services (UHS) is seeking a skilled Therapies Authorization and Benefits Specialist to support patients by coordinating insurance benefits and authorizations for physical, occupational, and speech therapy services. In this role, you will verify insurance coverage, obtain required pre-authorizations, and communicate directly with providers and insurance companies to ensure timely access to care.

Success in this position requires strong attention to detail, excellent communication skills, and the ability to navigate complex payer requirements. Every connection you make—from clarifying benefits to securing approvals—helps patients move forward with the therapy they need.

Primary Department, Division, or Unit:

UHS Physical Therapy and Rehabilitation Vestal

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.98 - $25.17 per hour, depending on experience

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Job Responsibilities

• Demonstrate proficiency with the UHS scheduling system to efficiently coordinate therapy appointments and related services
• Manage the insurance authorization process by utilizing knowledge of health plan resources and contacts to facilitate timely patient care
• Respond promptly to patient phone calls, providing clear communication and counseling regarding insurance benefits and authorization requirements
•  Complete all necessary authorization forms—both paper and electronic—with accurate and complete information including diagnosis codes, procedure codes, signatures, specialist details, and medical documentation
• Accurately document all communications with insurance companies, patients, and other entities within the Electronic Health Record (EHR) system
•  Prioritize authorization requests to ensure urgent cases are expedited, responding promptly to meet deadlines and patient needs
• Ensure compliance with regulatory standards such as Joint Commission, NYS Department of Health, Infection Control, and other applicable policies throughout the authorization process
• Participate actively in Performance Improvement initiatives to enhance departmental efficiency and patient service quality
• Perform medical secretary duties as assigned, supporting administrative functions within the therapy department
• Collaborate with insurance carriers to obtain preauthorizations for therapy services, acting as a patient advocate when necessary to resolve authorization issues or disputes
• Work closely with the Therapy Denials team to assist in the reconsideration process when authorizations have been denied, providing necessary documentation and follow-up
• Assist in the orientation and training of new staff members regarding insurance authorization procedures and benefit verification processes, and attend relevant team meetings to stay informed and aligned

Position Qualifications

Education and Experience

Minimum Required:

• High School Diploma or Equivalent
• Two (2) years’ experience working in healthcare OR two (2) years’ experience working in customer service
• Proficient PC Skills

Preferred:

• Basic knowledge of Medical Terminology
• Basic knowledge of insurance approval process related to outpatient therapies
• Prior experience in clerical work

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term we