Senior Account Manager - Bilingual French/English speaker

<b>Help us bring people and businesses together</b>Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.  <br/><b>The Past, Present &amp; Future</b><br/><b>The Past:</b> Founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds, they created a platform that connected companies with local customers in the digital-first moment. <br/><b>The Present:</b> We're on a mission <b>to put every single business on the map</b>, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement and conversion. <br/><b>The Future: </b>We're a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it's setting us apart in the market.  Our agentic AI 'UB-I' moves us from features and functions to business outcomes. UB-I will work 24/7 to optimize location performance, driving engagement, visibility and, most importantly, measurable results.  As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our customers to reach theirs in this new era. We have a passionate and diverse team, a comprehensive, intuitive platform and a clear vision for the future. We're looking for talented, passionate people, with an AI-first mindset, (like you 👋) to join us on our journey. <br/><b>You and us</b><br/>We are more than 400 Uberallers, with 50+ different nationalities in 30+ countries, who live and breathe our core values: <br/>🌵 GROW TOGETHER  ⛰ DEMONSTRATE PASSION &amp; PERFORMANCE  ✊ BE BOLD &amp; DRIVE CHANGE 🚀 BE CUSTOMER OBSESSED<br/>So, what are you waiting for? If you're passionate, driven, customer obsessed and ready to be bold, we want you on our team! Apply now and let's grow together. <br/><span>As Senior Account Manager you will be part of Success team French &amp; Iberia markets and will be responsible for developing deeper relationships with our customers and generating additional revenue.</span><br/><span>You will work with our clients to retain and grow our partnership with them through identifying opportunities and solving problems to make them successful. </span><br/><span>We will help you develop a deep understanding of the Uberall platform so that you can consult our client, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives.</span> <h3>Main responsibilities:</h3> <ul> <li>Effectively network with the senior stakeholders within our customers; be a trusted advisor to ensure successful account plan execution and business growth</li><li>Understand clients’ strategies, KPIs, goals and ROI metrics to identify risks to clients achieving their goals and develop risk mitigation plans</li><li>Drive the creation and delivery of quarterly and annual business reviews with clients and grow incremental business</li><li>Drive long-term partnership value by developing an understanding of clients’ business, their challenges, operating environment, capabilities, and goals, as well as the location marketing technology industry and competitive landscape</li><li>Develop and own key client initiatives and drive adoption of Uberall technologies.  Actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue</li><li>Identify and deliver on new business opportunities within the enterprise customers.  Curate and communicate expertise based on competitive landscape, best in-house practices, and marketable client success stories</li><li>Work closely and effectively with Customer Success Management and Customer Operations to ensure best-in-class service.  Represent the client's needs with other functional teams and provide input to Product to help shape our development roadmap</li></ul> <h3>Desired Profile:</h3> <ul> <li>Significant experience in professional client relationship management, with the ability to ability to plan and strategise at a senior (VP) level</li><li>Experience working for/with enterprise customers, ideally in the SaaS industry</li><li>Excellent and effective communication and presentation skills, demonstrating an ability to influence clients and other stakeholders</li><li>Able to take accountability and record of going above and beyond</li><li>Fluent in English and a Native French speaker</li></ul><b>What we offer:</b><br/>💜 <b>A mission with meaning and purpose</b> At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win toge