Senior Product Manager

About SugarAI
SugarAI is redefining CRM for the age of AI.

We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.

More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.

Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.

If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.

We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape how our platform evolves to support modern workflows, deliver intuitive user experiences, and unlock business value through scalable, intelligent functionality. 

You’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption.  

  **This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**   *We are not able to offer Visa sponsorship at this time*

Impact You Will Make in the Role:

• Own & Evolve Product Capabilities: Contribute to the strategic direction and roadmap for your product area, ensuring features are consistent, scalable, and aligned with customer and business outcomes. 

• Drive Product Execution: Translate market insights, customer problems, and business requirements into clear product definitions, user stories, and delivery plans. 

• Collaborate Across Functions: Partner with Engineering, UX, Product leadership, and Go‑To‑Market teams to ensure the product roadmap aligns with technical feasibility and customer value. 

• Measure & Communicate Impact: Define and track key metrics related to usage, adoption, customer satisfaction, and business results; share insights to align teams and guide decisions. 

What You Will Bring:

• 5+ years of product management experience, building and delivering commercial, customer‑facing software products

• Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains 

• Strong understanding of user workflows, system design, and data‑driven product development 

• Excellent communication, stakeholder management, and product storytelling skills 

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA a plus 

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.   Benefits and Perks: Beyond a stellar work