Unclaimed Property Director

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

We help Americans take action to create the financial future they envision. Our focus is on financial solutions that help people grow and protect their retirement assets, and then turn those assets into protected lifetime income where appropriate. Our innovative annuity solutions provide powerful growth opportunities, guaranteed lifetime income, beneficiary protection, and, in many products, options to protect against market downturns that could impact future income. We empower our selling partners — financial professionals at broker-dealers, banks and agencies — with valuable insights, engaging tools and business-building resources for bringing our annuity solutions to their clients and helping them realize their retirement goals.

About The Role

This role is responsible for managing unclaimed property for all of Life and Retirement.  The individual hired will oversee a team that is responsible for state reporting to all required jurisdictions and all due diligence required by each jurisdiction as well as oversee the call center taking calls from clients as a result of the due diligence letters.

Responsibilities

• Manage team of unclaimed property subject matter experts responsible reporting, check reissues, returning funds to the business, loading new properties from the business, mailing letters, taking phone calls and overseeing the returned mail
• Act as a subject matter expert and mentor to unclaimed property staff.
• Monitor the reconciliation reports and research any items that cannot be cleared by the Recon team
• Develop and maintain strong working relationships with the claims/maturity teams to resolve issues with property flowing to unclaimed property or flowing back to the business
• Create/maintain reporting and analytics for work performed by the team as well as property scheduled to be escheated or recently escheated
• Investigate/research requests or questions from customers and regulators
• Oversee the retrieval of funds from state regulators and work with processors to develop the process/procedures for all remaining states
• Deliver all reporting required by internal or external auditors or by a regulator
• Work with the SAP IT teams and Ryan when there are issues with Tracker Pro or issues with the feeds between SAP and Tracker.
• Perform QC on the inbound / outbound calls and all daily processing
• Oversight of the work queues to ensure work is balanced
• Ensure all SAP and Appian journal entries are approved
• Handle any call escalations that the team is unable to address or when the caller requests to speak to a manager

Key Deliverables (including reports):

• Review and sign off on state reporting and ensure it is received by the appropriate jurisdiction prior to the deadline
• All imports are received in the correct format and loaded timely from all admin systems and all TPAs
• Ensure the monthly export is sent to the CEP database
• All due diligence requirements are met within the specified timeframe from each regulatory entity
• Ensure the spool file runs monthly, research and work with SAP team if the file does not generate properly
• Ensure check import runs every night, research and work with SAP IT teams if the import does not run correctly
• Research items that the team does not know how to process, ex items are not sent properly or information is missing
• Quarterly reporting to identify potential ERISA in Tracker to move back to the business
   

Please note this is not an exhaustive list of all responsibilities of the position, and the requirements of the job may change in line with business needs.

Skills and Qualifications

• 8+ years of reinsurance/insurance experience in accounting
• Basic understanding of