Senior Director of Operations

Capital One’s Enterprise Payment Operations organization is seeking a talented senior leader to lead the ACH and Transaction & File Monitoring teams. As Sr. Director, ACH and Transaction/File Monitoring, you will oversee the day-to-day operations of a bank's Automated Clearing House (ACH) network, ensuring the accurate and timely processing of electronic payments while adhering to compliance regulations, managing risk, and resolving any discrepancies that may arise; often by monitoring transaction flows, investigating exceptions, and maintaining accurate reporting on ACH activity; additionally, you will lead the team that will build out our transaction/file monitoring capabilities for all payment rails. You will be instrumental in influencing simplification, automation and modernization efforts across these critical business processes. You will collaborate with smart and passionate leaders across the organization to influence results that have a direct impact on the Company’s bottom line.
  

Key Competencies:  

Strategic Orientation 

• Ability to design and leverage strategic operational approaches across multiple processes

• A strategic thinker who can effectively design, influence and execute against high impact initiatives and complex problems

Results Focused

• Proven track record in delivering high quality results and executing consistently well managed operations

Communication

• Highly effective communicator with the ability to communicate complex content at various levels 

Problem Solving

• Strong analytical problem solving skills

• Demonstrated ability to leverage data, judgment, and experience to make complex decisions

Collaboration, Influencing and Leadership 

• Team player with management experience; solid track record of influencing others, building partnerships, and ability to interact with all levels of the organization

• Serve as an inspiring role model, a leader the team wants to emulate; inspire followership, associate growth, and excitement around the vision and future

• Ability to attract and retain top talent for the organization

Job Specific Skills

• Extensive knowledge of ACH rules and regulations (NACHA guidelines)

• Strong understanding of banking operations and payment systems (including across the payment transaction lifecycle)

• Experience with ACH processing platforms and software (both industry standard and bespoke platforms)

Key Responsibilities

Specific responsibilities include, but are not limited to:

• Managing ACH processing - Overseeing the daily processing of ACH transactions, including file submissions, data validation, and settlement, ensuring compliance with NACHA rules and regulations.

  • ACH Exception item management - Investigating and resolving complex ACH exceptions like returns, notifications of change (NOCs), unauthorized transactions, and other discrepancies. 

  • Risk mitigation - Monitoring for potential fraudulent activity and implementing appropriate controls to minimize risk associated with ACH transactions. 

  • Reporting and analysis - Generating comprehensive reports on ACH activity, identifying trends, and analyzing performance metrics to identify areas for improvement. 

  • Compliance oversight - Staying updated on regulatory changes affecting ACH operations and ensuring adherence to all relevant compliance standards. 

  • System administration - Maintaining and optimizing ACH processing systems, including software upgrades and configuration changes, in partnership with our product and technology teams.

• Managing File/Transaction Monitoring - Overseeing the hourly/daily/weekly/monthly processing of transactions across all payment rails for the enterprise, in partnership with our product and technology teams, and each business unit

  • Customer support & Incident management - Responding to customer inquiries regarding transactions, providing guidance on payment processes, and resolving issues related to payment initiation, execution, settlement and reconciliat