Patient Care Scheduler | Central Scheduling

This role involves scheduling services, coordinating resources, and ensuring high-quality patient care while maintaining confidentiality and adhering to department protocols.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

We are seeking a detail-oriented and organized individual to join our team. This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience.

Offering a dynamic work environment, with the option to work a hybrid schedule after the training period, provided required metrics are met.

Qualifications:

Minimum of one (1) of the following preferred:

• Post-high school education or vocational training in healthcare
• Previous experience in healthcare or customer service
• Knowledge and understanding of medical terminology
• Other combinations of education and experience may be considered

Skills & Abilities:

• Proficiency in computer skills, including Microsoft Office Suite, and the ability to learn other software as needed
• Typing speed of 45 wpm is highly preferred
• Excellent organizational skills, attention to detail, and a self-starter with critical thinking abilities
• Ability to prioritize tasks and work both independently and as part of a team
• Strong commitment to working in a team environment while maintaining confidentiality
• Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences
• Exceptional interpersonal skills, with the ability to manage sensitive and confidential situations with professionalism and diplomacy

Job Specific Duties:

• Accurately schedule services per department protocol and assigned area(s)
• Coordinate resources to ensure patients receive appropriate care at every interaction
• Adhere to department policies and procedures while adapting to frequently changing operating standards
• Maintain strong quality metrics as evaluated by department quality assurance programs
• Consistently communicate professionally and effectively, both verbally and in writing
• Maintain confidentiality and respect patient privacy in compliance with HIPAA
• Work efficiently under stress and during high patient volume or additional workload
• Collaborate with assigned leadership and staff to maintain daily operations and complete tasks
• Assist with cross-training and onboarding of new hires as necessary
• Work cooperatively with other departments to ensure accurate scheduling of visits
• Monitor access issues with provider schedules to ensure a positive patient experience

Why Logan Health? Logan Health takes great pride in offering its employees a comprehensive benefits package that includes:

• Health, Dental, and Vison insurance
• 401(k) with generous matching
• Employer-provided life insurance
• Voluntary life and disability insurance options
• Critical Illness and Voluntary Accident options
• Employee assistance program (EAP)
• FSA
• Paid time off, Holiday pay, and Illness bank
• Employee referral program
• Tuition Reimbursement Program
• And more!

Join our team and enjoy the benefits of a collaborative and supportive work environment with the flexibility of a hybrid schedule!

*** This position will provide support to all Logan Health Medical Center locations, ensuring consistent and efficient scheduling across all facilities.​ This role is part of Logan Health's ongoing centralization efforts. As such, candidates should be flexible and adaptable, as the position location may be subject to change based on future clinic needs.***

Shift:

Day Shift - 8 Hours (United States of America)

The position offers Monday to Friday hours, with shifts from 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM.

Logan Health operates 24/7, and schedules are designed to meet the needs of the organization. They may be adjusted as required to accommodate the position's demands and operational requirements.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

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