Intern- Customer Success

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need  

As an Intern- Customer Success Analyst on our Customer Success team, you’ll play an essential role in improving and supporting the performance of Symbotic’s automated systems. You'll gain hands-on experience with our technology by analyzing system performance, troubleshooting issues, and working alongside experienced team members across different departments to help drive solutions.  

You’ll be part of our Operations team, responsible for preparing and optimizing new Symbotic systems for our customers. The team drives cross-functional programmatic workstreams led by technical resources while establishing key organizational metrics and thresholds to deliver results. As an intern, you will get experience with Symbotic’s cutting-edge technology while developing your analytical and problem-solving skills.   

What you’ll do    

• Analyze large data sets to find ways to improve system performance at specific sites and across our network.  

• Work with team members from engineering, operations, and technology to create and implement plans for better system performance in areas such as automated inbound, automated outbound, lift systems, and more.  

• Learn how to build and track KPIs and metrics, using data insights to enhance people, processes, and systems.  

• Collaborate on cross-functional initiatives aimed at improving our systems and solving ongoing challenges.  

What you’ll need    

• Pursuing a bachelor’s degree in data analytics, business, engineering, or a related field.  

• Strong analytical skills, especially in handling and interpreting large data sets with accuracy and attention to detail.  

• Familiarity with Microsoft Excel, Python, and SQL is a plus.  

• Great communication and listening skills, with the ability to build effective working relationships.  

• Teamwork-oriented with a customer-focused mindset.  

• Solution-focused mindset, with a proactive approach to identifying issues and implementing effective, data-driven solutions. 

Our Environment   

• Likelihood of 3 trips over the duration of the internship. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is frequently required to walk and reach with hands and arms.     

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. To stand; climb or balance and stoop, kneel, crouch, or crawl.     

• The employee must regularly lift and/or move up to 50 pounds.     

• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols, and fall protection safety protocols.    

• Approxima