KidStrong Regional Manager St Louis

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Training & development

Title: Regional Operations Manager Company: KidStrong St Louis Region Reports To: Owner / Area Developer Compensation: $65,000-$85,000 Job Type: Full-Time
About KidStrong
KidStrong is a science-based children’s training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you’re passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you!
Position Overview
The Regional Operations Manager (ROM) is a full-time leadership role responsible for executing the vision and operational standards of KidStrong across an assigned territory. This position plays a critical role in ensuring alignment with brand standards and operational excellence.
The ROM is highly engaged in supporting customer-facing KidStrong Center teams and is a key driver of business performance through proactive, hands-on leadership. Responsibilities include coaching and developing teams, ensuring quality and consistency across locations, and implementing strategic initiatives that promote growth and efficiency.
Depending on the number and location of centers within the territory, this position may be based in-market or out-of-market, though specific in-market hours are required to maintain a consistent presence and support local teams.

Key Responsibilities
Center Operations

• Manage all aspects of daily operations across multiple centers to ensure a safe, clean, and customer-focused environment
• Track and analyze key performance indicators (KPIs), Net Operating Income (NOI), direct customer feedback, net promoter scores, and center-level goals.  Implements strategies to improve performance in specific centers as well as the overall portfolio.
• Ensure center profitability and brand compliance across all units
• Actively support center teams with scheduling, staffing, conflict resolution, and operational execution
• Minimum number of hours per week will be dedicated in-market and in-center, actively developing teams and engaging with members (number of hours based on number of centers in market)

Leadership & Culture

• Foster a high-performing, positive culture rooted in the KidStrong mission and values
• Model a customer-first, team-oriented leadership style to all staff
• Lead regular leadership development meetings and provide mentorship to General Managers (GMs), Assistant General Managers (AGMs), and Lead Coaches
• Serve as the designated Operating Partner responsible for day-to-day leadership of KidStrong operations in the territory

Team Development

• Own recruitment, hiring, onboarding, and retention of top talent for all centers in the area
• Ensure all GMs are certified within 90 days of hire
• Coach and develop center leadership to ensure long-term talent growth and succession planning
• Utilize KidStrong’s development programs to build a team of certified leaders

Strategic Execution & Financial Management

• Collaborate on site selection, new center openings, and market expansion strategy
• Provide strategic input on local marketing, member acquisition, and retention
• Take full P&L ownership of all centers in the region, ensuring financial health and positive NOI within 12 months of center opening

Qualifications

• Completion of Dev I, Dev II, and pass GM Certifications including Coach Certification (prior to center opening or role activation)
• Minimum 3-5 years of multi-unit or regional operations leadership experience
• Proven track record of team leadership, financial accountability, and business growth
• Strong interpersonal, communication, and organizational skills
• Resides full-time in the territory 
• American Red Cross CPR/First Aid and ADE (if present in center or required by state)

Key Competencies

• Visionary leadership and strategic thinking
• High personal and professional standards
• Results-oriented with a focus on team success
• Effective communicator, mentor, and motivator
• Ability to lead through influence and hold teams accountable
• Adaptable, energetic, and passionate about child development

What We Offer

• Leadership opportunity in a fast-growing, mission-driven company
• Com