Global Operation Lead/Director

Company Description

Publicis Le Pont is a one-stop-shop that connects scalable operations with creative agility. We are the ultimate partner that can lead your digital transformation with speed, efficiency and consumer-first approach. Through the Publicis Power of One we are seamlessly connecting three European Centres of Excellence: Commerce & Production, Data & Technology and Content & Creativity. These pillars define modern KPIs, but the magic happens only when they are connected. We work globally, creating strategies and digital materials for many global brands and businesses.

We are now proudly supporting the business transformation of our Client - leader of life changing Pharma solutions. Their purpose is to reimagine medicine to improve and extend people's lives with the support of innovative science and technology to address some of society's most challenging healthcare issues. They discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We’re building a production team for the adaptation of digital, web campaigns and support overall production transformation - join us!

Job Description

As Global Operation Lead, you will:

• Manage daily operations across all hubs;
• Lead operational design / modifications to WoWs for the newly established account
• Work closely with the Regional Ops Leads to implement operational design / modifications to WoWs;
• Act as client interface for operational discussions and escalations;
• Develop strong relationship with Finance & Procurement and within the Groupe to deliver fit for purpose team models and clear SOWs across all regions;
• Ensure the account network operation is connected and running efficiently and effectively;
• The role involved working with multiple partners to ensure all production work is connected and optimized;
• Identify gaps, risks, and opportunities to add value to development or execution of production projects;
• Owns the Global roadmap and hold all parties to account when things change or are unachievable;
• Identify skill gaps, efficiencies and make recommendations for continuous improvements across the hubs;
• Ensure account operations are running in the most efficient and optimized way through processes and systems that give us freedom to produce the best work.

Qualifications

• Owns the Global Ops roadmap strategy (involving people, process, tech).
• Seeks to ensure a holistic approach between creative, media and production. 
• Works directly with the other Leads to implement and rollout tools and processes to continually improve the account operations.
• Aligns on daily / weekly / quarterly deliverables with stakeholders (within Publicis & client).
• Supports account Global Production Lead & Hub Leads to develop Strategic Business Plan for the client.
• Supports Global Production Lead when preparing for senior client sessions / deliverables.
• Captures any OOS requirements with Global Finance Lead.
• Proactively identify revenue opportunities globally.
• Collaborates with account Global and/or Regional Leadership to deliver monthly / quarterly forecasts for growth opportunities, while helping determine risk areas.
• Owns Global financial reporting statements of work, expenses, and fees collected from client.
• Owns other reports (including tracking of agreed upon KPIs) as reasonably requested by client.
• Works closely with account leadership on preparing and presenting global and regional QBRs.
• Works closely with account leadership on annual business planning.
• Manages on-going lists of scope changes and requests for review.

Additional Information

We offer the following:

• Opportunity to develop in a stable company with an established position in the market.
• Extensive range of online training courses in cooperation with reputable market partners.
• Opportunity to participate in international and local development projects and programmes.
• International working environment.
• Attractive package of non-wage benefits (medical care, the Nais benefit platform, recreation allowance, access to a platform for learning foreign languages, access to the Marcel international training platform, etc.).
• High working flexibility (we work in a hybrid model, with predominance of home office).
• Work Your World – opportunity to work from any place in the world for 6 weeks a year and access to the Home Swap Home internal platform.
• Friendly and casual working atmosphere in a close-knit team filled with positive energy.

At Publicis Groupe, we value diversity and invite all candidates to apply, regardless of age, gender, sexual orientation, religion or lack thereof, origin or disability.