Workplace Facility Operations Director

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended June 30, 2025, Newmark generated revenues of over $2.9 billion. As of June 30, 2025, Newmark and its business partners together operated from 165 offices with over 8,400 professionals across four continents. To learn more, visit nmrk.com or follow @newmark. 

Job Summary

This role sits at the intersection of facilities management, workplace experience, and corporate real estate strategy, ensuring that building systems, services, and spaces operate optimally in support of employee productivity and well-being.

This position will manage vendor relationships, drive preventive maintenance programs, and ensure regulatory compliance, while delivering a high level of service aligned with company culture and CRE goals.

Essential Job Duties

• Workplace Experience & Employee Support
  • Serve as a point of contact for workplace issues (comfort, temperature, lighting, cleanliness).
  • Collaborate with HR, IT, and workplace teams to enhance employee experience across offices.
  • Maintain hospitality-driven service standards in alignment with corporate culture and expectations.
• Vendor & Service Management
  • Manage day-to-day relationships with outsourced service providers (hard and soft services)
• Direct and oversee maintenance programs relating to the interior and exterior condition and appearance of the building(s) across entire portfolio, project management and the service delivery of required services consistent with client objectives and requirements under the direction of the Account Manager.
• Perform project management in new tenant space, working with General Contractors, Landlords and designated vendors to implement standard space layouts and designs.
• Overall responsibility for all Facility Management staff and vendors supporting the portfolio.
• Communicate with staff and vendors to obtain input and recommendations that ensure operational and quality standards are maintained.
• Supervise staff to ensure effective implementation of services in accordance with contractual, performance and quality expectations of the Company and the client.  Prepare and conduct the performance reviews and make salary recommendations for all direct reports. As appropriate, review and approve staff performance reports.
• Responsible for continual communication / interaction with the Client, building landlord(s) or managing agent(s) relating to the interior and exterior conditions and appearance of the building(s).
• Develop and manage to the annual operating and capital budgets for each property in the portfolio with facilities management team, subject to the approval of the Account Manager.  Work with NKF Client Accounting to monitor proper accounting procedures and approve portfolio operating expense activity.
• Responsible for the selection of contract services, vendor negotiation of service agreements and day-today monitoring of vendor performance to assure full compliance with standards established within the service agreement.
• Provide oversight of space planning, construction, move management oversight, and facility-related services contracts for assigned building(s).
• Ensure that appropriate disciplines, inspections and auditing procedures exist and are updated for all functions managed in accordance with company and client policy and operating standards.
• Ensure timely completion of preventive maintenance and reactive work orders generated by CMMS system.
• Ensure data associated with the building(s) are updated in the CMMS system as required.
• Ensure all services are supported by valid purchase orders that are consistent with budget.
• Ensure associated vendor contracts are procured in accordance with client and corporate guidelines. Maintain library of vendor contracts on site and electronically and a summary of these contracts as prescribed by corporate guidelines.
• Perform invoice verification for all facility-related service providers and provides input to support monthly financial reporting.
• On-site point of contact for any type of audit or inspection.
• Participate in the development of site-level Emergency Preparedness Plans and Business Continuity Plans for portfolio.