Customer and Admin Support Assistant - Car Leasing (ZR_18479_JOB)

This is a remote position.

Schedule:

• Part-time, 20 hours per week (1 PM to 5 PM, Monday to Friday)
  

Client Timezone: BST (British Summer Time)

Client Overview

Join a thriving car leasing brokerage that’s revolutionizing the automotive industry! This dynamic company is experiencing rapid growth and seeks a talented individual to become an integral part of their success story. As a key player in this expanding business, you’ll have the opportunity to shape customer experiences and contribute to the company’s upward trajectory in the competitive car leasing market.

Job Description

Embark on an exciting journey as an Admin Assistant in a fast-paced car leasing brokerage. This role offers a unique blend of customer service, financial operations, and administrative expertise. You’ll be at the forefront of client interactions, managing everything from initial inquiries to delivery updates, while also diving into the intricacies of leasing calculations and document management. This position is perfect for a detail-oriented multitasker who thrives in a dynamic environment and wants to make a tangible impact on a growing business. Your contributions will be crucial in streamlining operations, enhancing customer satisfaction, and driving the company’s success in the competitive automotive leasing industry.

Responsibilities

• Serve as the first point of contact for customer inquiries, providing exceptional phone and email support
  
• Manage and respond to customer emails, with a focus on addressing finance-related questions promptly and accurately
  
• Handle the distribution and collection of finance documents, ensuring smooth communication between customers and dealers
  
• Keep customers informed with bi-weekly delivery status updates, maintaining a high level of engagement and satisfaction
  
• Assist with pricing calculations and commission determinations, showcasing your mathematical prowess
  
• Maintain and update the company’s CRM system, ensuring all customer data is accurate and up-to-date
  
• Collaborate closely with the business owner to streamline administrative processes and improve operational efficiency
  

Requirements

• Strong mathematical skills with the ability to quickly and accurately perform pricing and commission calculations
  
• Proficiency in CRM systems and a demonstrated aptitude for learning new software quickly
  
• Excellent written and verbal communication skills in English, with the ability to convey complex information clearly and concisely
  
• Proven ability to work independently, manage time effectively, and juggle multiple tasks in a fast-paced environment
  
• Meticulous attention to detail, particularly in data entry and document handling
  
• Experience in customer service or a related field, with a focus on delivering exceptional client experiences
  
• Ability to work part-time, 20 hours per week, from 1 PM to 5 PM BST, Monday to Friday
  
• Comfortable working remotely and reporting directly to the business owner
  
• Strong sense of confidentiality when handling financial information and customer data
  
• Enthusiasm for the automotive industry and willingness to learn about car leasing processes