DHTS APPLICATION ANALYST - Level 2

Primary role:
The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care(Epic) Inpatient Electronic Health Record (EHR) for the OpTime/Anesthesia modules and for the Perioperative Clinical Applications.  This includes planning, performing, managing, and supporting identified OpTime/Anesthesia and Perioperative Clinical Application users in the Duke environment.  

The incumbent will work closely with Epic and identified other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care OpTime and Anesthesia application build, testing and support. The incumbent will work closely with clinical leaders in Perioperative, Anesthesia, and Central Sterile departments, as well as various Duke Health Technology Solution teams.
  Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and via training classes.  

Act as Maestro Care Inpatient EHR application expert for base functionality.  Update test plans to account for testing of new features with all releases. Participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR. Work with others on the Application Support team to manage all user access to Maestro Care Inpatient EHR systems and track changes. Develop proficiency in Maestro Care Anesthesia in addition to OpTime.

This position is expected to be filled at Level 2.

 
Level 2: 
Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
•    Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within a defined timeline
•    Manage the documentation, resolution, and completion of identified deployment issues and tasks
•    Build, test, and debug Epic application(s) to ensure the system meets end-user requirements 
•    Responsible for writing and executing test plans, documenting and resolving defects within Quality Center
•    Develop and document system and user procedures
•    Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirements
•    Provide both business and after hours support for issues around system production support including the analysis, prioritization, and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements
•    Requires current Epic OpTime and Anesthesia certification or the ability to complete certifications within the defined timeline.
•    Makes oral and written presentations to project teams, management, and other departments.
•    Coordinates and operationalizes simple to complex projects with direction.
•    Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
•    Interprets and analyzes systems, data, and information with supervision.
•    Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
•    Provides systems support, including troubleshooting and the configuration and testing of software.
•    Ensures security of technology solutions with supervision.
•    Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
•    Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.

 
Education/Training:
Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer nursing experience in the perioperative environment.

Experience Level 2 
Three years of progressive healthcare IT experience. 

Level 2
In addition to the requirements described for the Level 2 requires: Epic OpTime and Anesthesia certification strongly preferred. 

Skills Of A Level 2:
In addition to the KSAs described for Level 2 will demonstrate: 
Knowledge of project management to manage deliverables 
Design specifications for information systems 
Implementation of information systems 
Maintenance of information sy