PROCESSING ASSISTANT - 400001056

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

 

DEPARTMENT:       

PUBLIC HEALTH

DATE POSTED:            

FEBRUARY 28, 2025

CLOSING DATE:           

MARCH 7, 2025

HIRING RANGE:

$37,474.00 - $50,567.00

POSITION NUMBER:            

40001056

JOB TYPE:

FULL-TIME (37.5 HOURS, NONEXEMPT)

 

 

GENERAL DESCRIPTION:

 

This position is Administrative Support staff deployable to various program areas to provide administrative support (registration, fee collection and eligibility, processing and managing charts, telephone management and medical records) include: Central Intake, Family Planning, Sexually Transmitted Diseases, Tuberculosis, Immunization, Adult Health, Maternal Health, Laboratory, Pharmacy, and HIV Testing and Counseling. This means that all activities for receiving clients, collecting statistical and financial data, routing clients to providers, scheduling appointments and follow-up visits are handled by this staff.

 

 

DUTIES AND RESPONSIBILITIES:

 

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

 

• This position assists the Processing Unit Supervisor create manuals for staff procedures and methods of operation;
• Assist in developing clerical procedures to assure consistent communication of processes to be followed in clinic area;
• She/he assists in the designs and revision of forms for use in completing the tasks assigned (e.g. registration screens, reporting forms for funds collected and services provided);
• This position assists the Processing Unit Supervisor in implementing new programs, procedures, and systems in consultation with management level staff;
• Assists in the reviewing of the work associated with eligibility, scheduling and registration;
• Provides customer service and provides problem solving;
• Assists the Processing Unit Supervisor with program audits and quality assurance measures;
• Coordinates the distribution of the Customer Service Survey Questionnaire;