Patient Access Supervisor (Full-time; Days) - LCMC Health Westpark

🌟 Lead the Team That Creates Exceptional First Impressions 

Behind every great patient experience is a team that makes access to care seamless—and behind every great team is a strong leader. 

As a Patient Access Supervisor, you'll lead a team responsible for patient registration, check-in, check-out, financial services, and front-end operations. You'll coach and develop your team, monitor department performance, solve challenges in real time, and help ensure every patient receives outstanding service from the moment they arrive. 

If you're passionate about developing people, improving processes, and creating an environment where both patients and employees can succeed, we'd love to meet you. 

💼 What You'll Do 

• Lead and support a team of Patient Access Representatives  

• Coach, mentor, and develop team members through ongoing feedback and training  

• Monitor patient flow and help create a smooth, efficient experience for patients and families  

• Oversee registration, check-in, check-out, and financial services operations  

• Manage key revenue cycle work queues and department performance metrics  

• Resolve escalated patient and account concerns with professionalism and compassion  

• Participate in hiring, scheduling, payroll, performance evaluations, and staff development  

• Conduct quality audits to ensure compliance and operational excellence  

• Partner with leadership to identify opportunities for continuous process improvement  

⚡ What Makes You Great in This Role 

• You enjoy leading, coaching, and helping others grow  

• You thrive in a fast-paced environment where every day is different  

• You balance patient experience with operational excellence  

• You stay calm under pressure and make thoughtful decisions  

• You build positive relationships across departments and inspire teamwork  

• You're just as comfortable jumping in to help as you are leading from the front  

🧠 What You Bring 

• Strong leadership and people development skills  

• Experience in Patient Access, registration, revenue cycle, or healthcare operations  

• Excellent customer service, communication, and conflict resolution skills  

• Strong organizational, analytical, and problem-solving abilities  

• Experience working with healthcare technology and Microsoft Office applications  

• Ability to prioritize multiple responsibilities while maintaining a positive attitude  

📋 Minimum Requirement 

• High School Diploma or GED (or equivalent)  

• 4+ years of customer service experience in healthcare, medical office, revenue cycle, banking, retail, hospitality, or a related field  

• At least 2 years of direct Patient Access experience  

⭐ Preferred: 

• Associate's Degree or higher  

• 5+ years of hospital or multi-specialty clinic experience  

• Epic experience  

🎯 Why This Role Matters 

Patient Access is where every healthcare jour