Food Service Assistant- Host/Hostess Part Time 2nd Shift

Department:

11903 Advocate Lutheran General Hospital - Food and Nutrition

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

20

Schedule Details/Additional Information:

All candidates must be able to:

• Work 5 days per week from 3:30pm to 7:30pm
• Work rotating weekends and work on holidays
• Be competent with an iPad to obtain patient meal selections
• Adhere to N95 Respirator Facial Hair Requirements to ensure proper seal when entering Airborne Isolation Rooms

Major Responsibilities:

• Ensures physician’s diet orders are met by maintaining current and accurate patient card files and following specific standards for diet compliance.
  •     1)Processing Diet Orders • Follows physician’s diet orders for all patients • Updates and maintains accurate patient card files in automated diet office. • Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus. • Updates and maintains nourishment orders to ensure diet orders are met.
• Utilizes CBORD and Care Connection to achieve meal selection, process diet orders and changes.
  •     1)Communication: • Assists patients with room service when appropriate for all assigned patients/units • Communicates effectively when assisting patients and/or family with menu selections • Communicates between nursing, room service operators and kitchen staff in order to clarify orders and provide prompt service. • Communicates special patient needs to dietitians
  •     2)CBORD (computer) use: • Seeks new training/knowledge of CBORD. • Utilizes manuals and technical support. • Can perform all host/hostess positions accurately
  •     3)Training/Inservices/Meetings: • Assists with training of other employees • Attends scheduled inservices and meetings.
• Provides high quality patient service in distributing patient trays and nourishments
  •     1)Cart and Tray Delivery and Pick-up: • Distributes patient meals; verifies diet and meal accuracy at point of service • Retrieves soiled meal trays from patient areas and transports them designated cart
  •     2)Nourishments: • Delivers nourishments to assigned patients • Delivers bulk nourishments to assigned unit kitchens • Properly stores delivered bulk nourishments in unit kitchens
  •     3)Other: • Upholds Advocate Lutheran General Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship. • Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors. • Maintains professional image and follows department dress code policy • Demonstrates a caring attitude with patients, families and guests • Responds positively to all requests seeking to maximize the dining experience • Communicates wrong or missing items to the kitchen • Communicates patients' needs to nursing • Documents intakes on patients • Documents calorie counts for designated patients • Performs additional miscellaneous duties, communicating status to supervisor.

Education/Experience Required:

• 6 months to 1 year experience in hospitality industry or customer service experience preferable

Knowledge, Skills & Abilities Required:

• • Ability to speak, read and write English clearly and proficiently • Basic Computer skills (ie data entry) • Math skills: conversions of oz, cc, ml • Ability to communicate effectively
• • N/A

Physicial Requirements and Working Conditions:

• • Flexible work hours between 5:00 A.M. and 8:30 P.M. including weekends and holidays. • Ability to walk for significant periods of time when going to patient’s rooms. • Limited exposure to hazardous conditions. • Safety and sanitation when entering patient’s rooms or kitchen. • Ability to handle various tasks simultaneously especially during peak hours. • Ability to lift up to 50 pounds occasionally with assistance and/or 10 to 15 pounds frequently.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 0