City/State

Virginia Beach, VA

Work Shift

Swing Shift

Overview:

Overview

Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits, eligibility, claim payment issues, or patient scheduling, referral, or billing issues. Provide quality service and customer satisfaction through effective communication and education. Supports the division's strategies specific to customer satisfaction. Serves as a resource and mentor to Customer Operations staff.
Assists Supervisors and Performance Measurement Analysts (PMAs) with researching and resolving service issues. Utilizes relevant critical, technical, functional skills to fulfill individual, departmental and organizational objectives. Identifies system and process issues and makes suggestions for improvement.; Knowledgeable in various software applications such as Word, Excel, Access. Assists with special projects and assignments. summary goes.

Education

• HS - High School Grad or Equivalent

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 3 years customer service experience required
• 1 Year data entry experience

Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.