Trainer: MonLife (LifeComm) Contact Center- (Work From Home)

Job Family

Talent Management & Learning

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

Works on the design and delivery of learning solutions for learners within the organization. Assists with the implementation of needs assessment tools, facilitator guides, job aids and evaluation tools. Updates procedure and process documentation. Maintains learner development history for training activities and learner progress. Supports the learning needs for small scale transformational projects. Designs and develops course curriculum.

Job Description

Responsibilities

• Deliver and assess process and system training.
• Develop documentation and support materials using standardized learning methodology.
• Work with the business teams to document processes/procedures and subsequent updates.
• Maintain learner development history within the learning management system (LMS).
• Maintain process and system training curriculum.
• Support learning efforts for transformational projects, new products, technology, and system enhancements by assisting with the documentation and implementation of curriculum.
• Build and maintain effective relationships with business area members as well as management.
• Continue to grow and develop as a learning professional by contributing to the success of the team. This will be done by demonstrating and sharing best learning practices with business groups and team members, and by acting as a role model in the learning professional field.

Qualifications

• Bachelor’s degree in a business-related field or equivalent work experience.
• Strong verbal and written communication skills. 
• Excellent interpersonal skills.
• Organizational and multi-tasking skills.
• Ability to work independently and as part of a team.
• Proficiency using Microsoft Windows and MS Office Applications.

Preferred Qualifications

• Training experience.
• Documentation/technical writing skills.
• Insurance/financial services industry experience.
• Knowledge of learning and development functions within the company.

Working Conditions

• Office environment.
• Occasional travel.

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

 

The salary for this position generally ranges between $44,000 - $58,000 annually. This