Senior Director, Data Strategy and Operations

Job Summary

The Senior Director, Data Strategy & Operations leads commercial data management, operations and governance, optimizing commercial data assets to drive enhanced customer experiences and operational excellence. As a key member of the Business Analysis Leadership Team, they inspire teams through innovation, intellectual curiosity, disciplined execution, and proactive talent development.

Job Description

• Serve as product owner for commercial data for across OAPI
• Lead the development and maintenance of the commercial data transformation roadmap
• Leads Data Governance which is focused on third party data assets. Design, operate and evolve the Data Governance based on the inputs and needs of key stakeholders, vendors and broad organizational objectives to ensure needs are met and pain points are effectively avoided or resolved. 
• Additionally, this role will collaborate with the business units to define, establish, and implement data strategies and global governance of data standards and processes for both personal (HCPs, HCOs) and non-personal master data to support analytics, customer operations, and deliver capabilities to improve customer experience
• Lead the continued development and enforcement of guiding principles, processes, governance, and ongoing support for the commercial use of HCP data
• Operational excellence would be demonstrated through the effective and efficient delivery across the multiple portfolios. This includes but is not limited to the resourcing, prioritization, timeline management, functional outsourcing, etc...
• This role involves leading and managing international teams with onshore and offshore resources, collaborating with IT to drive innovation within the commercial data ecosystem, and championing continuous enhancement of commercial reporting infrastructure
• Function as a knowledge base and resource to project teams. Serves as a point of escalation and resolution for the Data Enablement organization.
• Guides and informs broader organization to the considerations and opportunities of data scouting and acquisition, inclusive of strategic use of data vendors
• Fosters a culture that embraces the strategic use of data into decision making enabling greater business outcomes.
• Builds a learning culture within and external to Data Strategy & Operations team, where individuals are provided growth and development opportunities.
• Accountable for ensuring collaborations and communications with key stakeholders of Data Stewardship.
• Attract, retain, develop and promote talent to build a team with an optimal balance of experience and diverse perspectives.
• As a member of the Business Analysis Leadership Team, models the balance of innovation and intellectual curiosity with discipline and structure. Is a champion of value-add change and evolution and is able to inspire and motivate others.

Qualifications/ Required

Knowledge/ Experience and Skills:

• Experience working within the pharmaceutical industry with functional leadership experience within data operations organizations.
• Experience supporting development and commercial portfolios spanning multiple products, therapeutic areas and development phases.
• Strong understanding of data governance principles, frameworks, and best practices.
• Familiarity with regulatory requirements and industry standards related to data privacy and security. 
• Excellent leadership, communication, and stakeholder management skills.  Ability to influence and drive change in a complex organizational environment. 
• Strong analytical and problem-solving skills, with the ability to assess and manage data-related risks.
• Programming/Coding proficiency in SQL and experience and/or understanding of other statistical tools such as R, Python and SAS
• Familiarity with third-party data sources (IQVIA, Symphony Health, Komodo Health, etc.).
• Experience in data reporting tools such as MicroStrategy, Power BI etc
• Strong analytical/quantitative skills and knowledge with the ability to understand the big picture
• Management of a budget, inclusive of resourcing and outsourcing and discretionary spend.
  Experience driving large, complex change efforts and to drive results through influence, persuasion and relationships
• Assesses quickly with a track record of getting up to speed and adding immediate value to new situations
• Exceptional ability to co-create and work collectively with various business leaders and other key stakeholders
• Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clea