Teammate Relations Specialist II

Overview

The Employee Relations Specialist II supports a multi-site organization by helping to create an inclusive, performance-driven culture. This role manages employee concerns, conducts investigations, and provides guidance to leaders on best practices for managing performance. You will partner with managers and teammates to resolve issues, improve processes, and contribute to a positive employee experience.

What You’ll Do

• Act as a liaison between employees and management to address and resolve employee relations issues

• Receive and manage employee concerns and complaints, escalating complex situations as needed

• Advise managers on HR policies, people practices, and employment laws, supporting their development as effective leaders

• Assist with performance and disciplinary documentation, coaching managers, and preparing for employee conversations

• Support the exit process, including conducting exit interviews, gathering feedback, and reporting trends to the business

• Develop Employee Relations reports, dashboards, and monthly summaries to monitor trends and metrics

• Identify operational and service gaps in Employee Relations processes and recommend improvements

• Leverage data to inform decisions and focus efforts on key employee experience initiatives

What We’re Looking For

• 3–5 years of HR experience, preferably with a focus on employee relations

• Knowledge of employment laws and HR best practices

• Ability to handle confidential and sensitive information with discretion

• Strong communication, critical thinking, and problem-solving skills

• Ability to partner with managers and employees to influence outcomes and encourage adoption of best practices

• Facilitation and conflict resolution skills to manage disputes and guide conversations effectively

• Experience with HRIS systems and basic reporting preferred

• Bachelor’s degree in Human Resources or related field, or equivalent experience

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

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