Operations Assistant

Job Summary
The Operations Assistant shall serve as a representative of and provide administrative support for the Chief Operations Officer and Behavioral Health Director. This position will also provide administrative support to operations leaders and projects.

Essential Functions: These functions are fundamental to the role and must be performed with or without a reasonable accommodation.

1. Exemplify Excellent Customer Service
   1. Exemplify excellent customer relations with patients, visitors and staff: demonstrating integrity, courtesy, friendliness, helpfulness and respect. Demonstrates a positive attitude that reflects favorably on CVCH’s image. Demonstrates mastery skill at AIDET.
2. Administrative Functions
   1. Provide clerical and schedule management support for assigned operations leaders to include, but not limited to: tracking due dates, meeting minutes, outlook scheduling, and staff scheduling entry.
   2. Assist with taking patient complaints.
   3. Update and maintain signage.
   4. Provide back up to the administrative assistant team.
   5. Ad hoc reporting.
   6. Draft professional letters under the direction of assigned leaders.
   7. Assist with event organization.
3. Coordinate Meetings
   1. Coordinate assigned meetings, including scheduling, attendance, agenda preparation, minutes and ordering refreshments and/or meals as needed
4. Program Support
   1. Completes program audits and tracking reports as needed.
   2. Acts as point of contact for assigned projects.

Essential Duties & Responsibilities: These functions are fundamental to the role and must be performed with or without a reasonable accommodation.

1. Performs other duties and tasks as assigned by supervisor
2. Start shift on time and meet attendance standards per the FTE assigned in HRIS system.
3. Follow safety policies and maintain a clean, safe work environment.
4. Demonstrate sound work ethics, flexibility, and cultural sensitivity
5. Uphold CVCH’s mission and core values in all interactions.
6. Comply with CVCH policies, Joint Commission standards, and HIPPA regulations.
7. Run ad hoc reports as requested
8. Annually review's CVCH Community Partner Directory for accuracy and updates as needed. 

 

Non-Essential Functions: These are tasks that are included in the role but are not critical. They may be reassigned or modified without fundamentally changing the job.

• Participate in internal committees or special projects.
• Contribute to internal communications or newsletters.

 

Qualifications:

Education:

• Associate’s degree or equivalent work experience preferred.
• Experience may substitute for education

 

Certification/Licensure:

• Operations Administrative Asst I, II: Administrative Professional Certification preferred.

 

Experience:

• Operations Administrative Asst I: One years experience in an administrative capacity. One year experience taking meeting minutes

 

Language Skills:

• English fluency required

Skills & Competencies needed:

• Strong interpersonal and communication skills
• Analytical and problem-solving abilities
• Ability to manage sensitive and confidential information
• Ability to work independently and collaboratively.

 

Work Environment & Physical Demands:

• Typical office environment
• Sit, stand, walk, often
• Reach occasionally
• Kneel or crouch minimally
• May need to lift up to 10 pounds
• Visual acuity for close and distance work

 

Exposure to Hazards:

• Moderate noise
• Standard administrative working conditions

 

Blood/Fluid Exposure Risk:

• Category III – Tasks involve no greater exposure to blood or body fluids than would be encountered by a visitor.

 

Age-Specific Competency:

• Not applicable – position does not involve patient care.

 

Telecommuting:

• Position not eligible for partial Telecommuting

 

Equal Opportunity Statement:

• CVCH is an equal opportunity employer and embraces diversity in the workplace. We are committed to providing a respectful, inclusive, and supportive environment for al