Sr. Quality and Reliability Manager OCS Group

Primary Duties & Responsibilities

• Responsible for product reliability plans, execution and qualification reporting for OCS product family
• Perform early assessments of new optical and active component technologies based on a strong knowledge of materials science, process/fabrication, customer/field application, environmental stress failure modes.  Component responsibilities include externally-sourced lasers, modulators, photodetectors, IC’s, and optical components and subassemblies.
• Work with Supply Line Engineers to define component level qualification plans and recommend subassembly and/or transceiver level evaluations based on FMEA risk assessment.
• Compile reliability estimates and qualification data from internal and external sources, archiving the associated reports in document controls system.
• Work with Supply Line Engineers to assess component level DFM risk of new technology platform and make recommendations to project team.
• Continually assess risk the components/subassemblies may pose, escalating high risk issues and making recommendations to the team and to management as warranted.  
• Negotiate reliability testing requirements and ongoing quality testing requirements with applicable customers
• Integrate stress testing and inspection procedures for production products to ensure conformity with specifications and standards, recommend corrective actions when needed. 
• Supervise quality personnel to ensure proper implementation of quality / reliability procedures and processes
• Customer interface on return material (RMA) issues, including technical and quality issues
• Maintain RMA process; implement corrective actions based on field returns and customer input.
• Implement and maintain supplier and internal corrective action system
• Work with engineering team on failure analysis and root cause analysis for supplier non-conforming material. 
• Monitor production of materials to meet quality specifications and standards
• Support design improvements of processes to maintain quality production
• Establish policies and procedures for maintaining an effective quality control program
• Investigate product quality problems and recommend changes or improvements
• Support management review process with site leadership
• Maintain ISO certifications as required, schedule and run annual ISO recertification audits, as well as customer audits as necessary.
• Implement and manage the product quality processes by ensuring the integration of global quality systems where applicable

Education & Experience

• Master/PhD in materials science/physics/other relevant field or equivalent experience
• Experience of managing quality 
• Analytical problem solving and failure analysis skills 
• Capable of managing multiple projects
• Experience with qualifications and reliability testing and failure analysis
• Strong spoken and written communication skills (also fluent in English)
• Experience communicating with external customers preferred.

Skills

• Assess the risk and develop mitigation for all levels of product integration.
• Support supplier audits with technical expertise, assess factory capability, process controls, reliability models, and product roadmaps.
• Support the setup of infrastructure to perform incoming component validation.
• Evaluate and/or recommend analytical techniques for effective failure analysis.
• Experience with subsystem and system level quality and reliability requirements
• Experience working with integrated systems with a high number of electrical and optical interconnects

Working Conditions

• This position is onsite
• May require occasional off-site meetings or travel
• Regular use of a computer and other office equipment is necessary
• Interaction with team members and external contacts is a regular part of the job
• May require occasional overtime and flexibility in work hours to accommodate the executive’s needs

Physical Requirements

• Sitting for extended periods while working on a computer or conducting meetings.
• Use of hands and fingers for typing, writing, and handling documents.
• Occasional lifting of objects or materials up to 20 pounds for administrative tasks.
• Ability to communicate verbally and in writing.
• Mobility within the office environment to attend meetings or interact with colleagues.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.