Jr. Associate Account Manager
LessenAbout the role
The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.
What You'll Do:
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Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.
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Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths.
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Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.
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Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions.
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Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.
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Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.
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Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.
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Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs.
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Support contract adherence and participate in scope, pricing, and service-level discussions with clients.
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Contribute to process improvements by identifying inefficiencies and recommending operational enhancements.
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Other duties as assigned.
You Should Have:
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1-3 years in account management, customer success, sales support, or a related field
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Additional consideration
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