Administrative Coordinator III (Intake Case Manager)

General information

Date Tuesday, May 27, 2025 Location CO - Denver Remote/Hybrid No Position Level Individual Contributor III Employment Type Full time Career Field Operations Pay Type Hourly Pay Range
$ 23.93 - $ 25

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Coordinator III coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats.   Coordinate and manage daily intake and referral processes to ensure positive business growth and development.  Process client and attendant enrollment paperwork.  Complete local payroll processes (authorization and timesheet auditing), accounts receivables processes, and general customer service objectives to ensure positive business growth and development.  Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

  

JOB DUTIES

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Complete daily payroll and authorization functions to support timely caregiver payment and claim submission.
• Process forms and documents in relevant systems.
• Handles complex service programs and special projects.
• Navigate internal systems to resolve authorization, timesheet, and payroll issues.
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit intermediate level of computer efficiency.
• Demonstrate effec