Senior Product Manager - ShipStation

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Senior Product Manager at ShipStation and is responsible for understanding the business needs and leading ShipStation product initiatives from inception to execution. The Senior Product manager must create value propositions that justify investments in features and improvements and have the ability to articulate this value across each of the stakeholder groups. They are responsible for understanding our users and their daily work. Building on deep empathy, the Senior Product Manager will collaborate closely with designers, engineers, analysts, data scientists, senior management, customer, partners, and other cross-functional team members to propose, ship, and refine delightful products while achieving business objectives. The Senior Product Manager will leverage prior experience and deep understanding of customer needs to create the best fulfillment experience for ShipStation merchants and partners.

This position is hybrid (3 days per week in office) and is located in Austin, Texas. 

About the team

The ShipStation Product team is a business and technology organization responsible for driving the vision and direction of the company’s products and features. We meet with senior leadership to shape the roadmap of planned future updates to our products, create clearly-defined requirements documents that describe what those updates are, and work closely with our technology teams to ensure those updates are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.

What will you be doing?

• Translate vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA and other cross-functional teams.
• Create product designs and specifications.
• Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.
• Advocate for the customer and improve the user experience in the definition of innovative solutions.
• Experience with Agile development preferred.

• Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.
• Drive new feature development working side-by-side with product managers, engineers, design, and QA.
• Manage the product development life cycle to support product releases on a regular basis.
• Manage numerous projects from inception through launch.
• Author corresponding Knowledge Base articles and Help documentation.
• Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams and business stakeholders.
• Contribute to the overall Product Vision and Roadmap.
• Advocate for features that will help drive the business strategy and vision.
• Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.
• Collaborate with stakeholders to create a roadmap and schedule of features. Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.

What are we looking for?

• Experience writing requirements.
• Experience working within agile teams (Epics, capabilities, user stories).
• Proven track record of launching new features and functionality.
• Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
• Demonstrated ability to work independently and collaboratively.
• Experience building and updating roadmaps.<