Lead Director - PBM, Software Development Engineering

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Lead Director, myPBM Client & Ecosystem is responsible for overseeing the Pharmacy Benefits Management (PBM) segment by managing, developing, and supporting web-based development platforms and infrastructure. In this role, you will work collaboratively with technical leaders, business stakeholders, Value Pool Product Managers/Owners, and engineering teams across diverse development environments to define strategic objectives and develop a comprehensive multi-year roadmap. You will also lead the SRE team, ensuring system stability and resiliency while aligning technology investments with the enterprise’s overall strategic objectives and technology roadmap. 

Responsibilities

You will be responsible for overseeing platform modernization and other strategic initiatives and ensuring the successful execution of engineering programs. This role requires a visionary leader with a strong technical background, exceptional management skills, and the ability to collaborate effectively with cross-functional teams.

What you will do:

• Lead and mentor both development & SRE teams while collaborating closely with IT infrastructure and business teams
• Own the end-to-end reliability, scalability, and performance of critical applications and services—ensuring internal users have seamless, secure, and efficient access to all client data
• Develop and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and robust monitoring and alerting mechanisms to quickly detect and remediate system issues across distributed environments.
• Provide vision, direction, and guidance to the Development and SRE organizations for PBM platforms, and aligning the IT resources, capabilities, and processes with the business needs and expectations. 

• Partner with cross-functional teams to plan and implement infrastructure improvements, including capacity planning, disaster recovery, and performance optimization strategies that align with business and compliance requirements.
• Champion the use of best practices in incident management, conducting thorough root cause analyses and post-mortem reviews to continuously improve system reliability and operational efficiency.
• Collaborate across technology and business to lead the product transformation. 
• Manage the delivery of the IT initiatives, ensuring the quality, design, timeliness, and budget adherence, and meeting the key OKRs (Objectives and Key Results) and KPIs (Key Performance Indicator). 
• Manage the IT budget, resources, and vendors delivering the IT projects and services in alignment with OKRs 
• Collaborate with the Value Pool leader and product stakeholders to understand their needs and expectations. Provide strategic guidance and support for the IT solutions. 
• Establish and maintain effective communication and collaboration with the business stakeholders, vendors, and external partners, meeting the business requirements and expectations, and resolving any issues or escalations. 
• Ensure the compliance of the systems and applications with the company policies, standards, and regulations, and identify, assess, and mitigate risks and controls. 
• Drive innovation and continuous improvement solutions, leveraging best practices, industry trends, and emerging technologies. 
• Develop and mentor the team fostering a culture of excellence, accountability, agility, and innovation, and enhancing their skills and competencies. 

Required Qualifications

• 10 + years of leadership experience in matrixed organization spanning technical leadership and application development including direct reports and vendor resources
• 7 + years of leading full-stack engineering teams or similar experience including defining and leading the execution of the long-term technology strategy management and delivery 
• 5+ years of experience leading with deployment/modernization of applications to cloud platforms such as GCP, Azure, AWS, API Design & Development and Microservices Architecture

Preferred Qualifications

• Drive scale & reuse by leveraging platforms and capabilities
• Technology research a