Associate Director, Test Launch, Technical Services

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Associate Director, Test Launch, Technical Services will lead one or more cross-functional teams to ensure the full test system as deployed in the clinical laboratory meets all quality, operational, and analytical performance requirements.  This includes accountability for coordination of R&D, automation, operations, quality, and supply chain/production personnel to implement procedures, methods, equipment, training, monitoring, and any other processes or systems required for clinical test success.  Success will be defined by a balanced scorecard of quality, safety, efficiency, and delivery metrics after the test is live.

This is position is for Madison, WI.

Essential Duties

Include, but are not limited to, the following:

• Manage full life cycle of multiple new or revised clinical laboratory tests, from development into successful clinical deployment.
• Oversee multiple, overlapping programs ensuring the coordination of technology transfer from multiple R&D, production, and IT teams to the many lab teams including supply chain, quality, IT, pre-analytical and analytical scientists, operations managers, lab automation, and support teams.
• Provide experience-based input to development, medical, and commercial teams for development, implementation, and full-service stack for clinical test commercialization, drive decisions affecting project plans and experimental designs to ensure clinical performance and utility are established and maintained.
• For multiple tests at various stages of commercialization, ensure analytical and clinical validation activities are planned appropriately to the intended use and commercial context of the test, are resourced appropriately, and produce expected outputs including validation reports, publications, quality programs, and support materials (e.g. reference standards).
• Lead complex projects representing Lab Operations on core teams of complex products or products of >100k tests/year volume.
• Develop or participate in publication strategies and overall technical communications within Exact.
• Report to Director+ audiences on launch progress, including identification and resolution of gaps, assessing and mitigating risks actively, directly and through influence to other departments.
• Provide business justification, lead, and manage improvements in processes and products with full accountability to ensure outcomes are in line with justification.
• Lead and guide other scientists in troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Train and mentor team members, taking responsibility for their success and the quality and accuracy of their work products.
• Effectively manage, support, and guide your team including, but not limited to. delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities.
• Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.   
• Directly or indirectly ensure effective representation of voice of the lab customer to cross-functional stakeholders including Development, Marketing, Finance, IT, and Quality for new products and revisions to existing products.
• Oversee and ensure quality and effectiveness of training program development for internal and external customers
• Contribute ideas or drive improvements to team processes.
• Assume responsibility for the quality and accuracy of all work products in Technical Services as well as the safety and accuracy of Exact's clinical tests.
• Ability to communicate clearly, frequently, and accurately in person, via the telephone, or by email.
• Ability to work independently.
• Apply advanced business and quality analysis tools.
• Apply strong communication and organizational skills.
• Ability to maintain confidentiality of sensitive information.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or p