Project Manager, Fund Operations

We are seeking an experienced and dynamic project manager to join our fund solutions operations team, which is committed to supporting middle and back-office functions. This individual will be responsible for leading and managing both small and large-scale projects that enhance the efficiency and effectiveness of our fund operations and support business strategic initiatives. In addition to project management, the candidate will serve as a business analyst, working closely with business partners to understand and improve their processes.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

Key Responsibilities:

Project Management:

• Lead cross-functional projects and initiatives, managing high-risk initiatives related to fund operations, technology implementations, regulatory changes, vendor onboarding/offboarding, and product events. This includes investment, compliance, IT, and operations, to ensure project objectives are met.

• Lead the planning, execution, and closure of strategic business initiative and fund operation projects, ensuring alignment with organizational goals and regulatory requirements.

• Provide transparency through discussions and dashboards to highlight project status, upcoming events, and risks.

• Escalate issues promptly that may impact project delivery, with recommendations on mitigation strategies.

• Communicate project status, risks, and issues effectively to stakeholders and senior management.

• Manage project scope, timelines, risks, and budget to ensure successful project delivery.

Business Analyst:

• Collaborate with business partners to understand their processes, identify inefficiencies, and gather requirements for process improvements.

• Analyze existing processes and develop recommendations for enhancements to optimize operational efficiency and effectiveness.

• Maintain a good understanding of fund operation processes, controls and risk management.

• Understand the needs, priorities, and challenges of each function within the operations team to evaluate and determine solutions for improving operational workflows through process changes, technology deployment, and personnel adjustments.

• Drive continuous improvement initiatives by implementing innovative solutions to streamline operations.

• Act as a liaise between business partners and IT Agile squads to ensure requirements are understood and objectives are met within the agreed timeline.

• Ability to lead change, develop and execute strategic and tactical plans, and resolve conflicts.

Qualifications:

• Bachelor’s degree in finance, accounting, business, or a related field

• 5+ years of experience in fund operations, audit, project management and/or business analysis within the asset management or financial services industry

• Proven track record of successfully managing complex fund operation projects and driving business process improvements.

• Strong understanding of fund operations, investment products, and regulatory requirements.

• Excellent communication, analytical, and interpersonal skills.

• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

• Proficiency in project management and business analysis methodologies, tools and software.

• Familiar with automation tools, machine learning, and AI, a plus

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop