Customer Success Manager

WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware and cloud-based software including advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

The Strategic Customer Success Manager plays a critically important role in the customer’s success and WaveMark’s business growth. The responsibilities include providing professional executive level support to stakeholders to understand their strategic needs, building stable, long-term trusted relationships, and maximizing account penetration and growth. You will collaborate closely with key customer decision makers and a team of Customer Success Consultants to ensure that customers see value in the delivery WaveMark solution, ultimately leading to contract renewal and/or expansion.

This role is hybrid and will work 70% onsite in the Atlanta Metropolitan Area.

Responsibilities

• Manage a team of Customer Success Consultants to deliver customer satisfaction solutions.
• Quickly learn and understand technical details and act as a subject matter expect for hospital supply chain.
• Operate independently with limited direct supervision, while also collaborating with a multidisciplinary team.
• Use data to tell a story that demonstrates customer success, WaveMark value, and ROI from utilizing the solution.
• Gain a level of understanding of the customer’s culture to build effective relationships and gain genuine trust.
• Work collaboratively with internal and external teams including operations, customer service, and software engineering during deployment process as well as identify opportunities post go live for improved analytics and enhancements to further differentiate our solutions.
• Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.
• Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders.
• Collaborate with Sales team to identify expansion opportunities and develop a growth strategy that will be successful with the customer. Support project management and implementation.
• Utilize problem-solving skills to develop plans to improve process efficiencies.
• Travel for implementations and for customer and internal meetings.    

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 5+ years of experience in customer service support, working/leading large scale, complex integrations, account consulting or healthcare supply chain preferred
• Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
• Strong written and verbal communication skills to all levels of an organization.
• Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
• Customer service, problem solving, and analytical skills
• Experience in change management or Lean Six Sigma background preferred
• Experience managing a team preferred
• Ability to travel 25% domestically, booking travel according to Cardinal Health’s travel policy.
• Customer/Vendor credentialing may be required (this may include vaccinations). More details will be provided if you are selected for an interview.

Anticipated pay range: $130,400 - $150,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

* The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Application window anticipated to close: 08/02/2025 *if interested in opportunity, please submit application as soon as possible

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encoura