Senior Client Success Manager

COMPANY OVERVIEW 

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

LINKS

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

Senior Client Success Manager

We are seeking a Senior Client Success Manager (CSM) to lead and grow relationships across our enterprise and high-potential commercial clients. This role is ideal for someone with a track record of aligning with executive stakeholders, driving measurable impact, and influencing outcomes across cross-functional teams.

As a Senior CSM, you will own a portfolio of complex accounts, lead high-value initiatives, and mentor other CSMs. Your focus will be on value realization, adoption, and strategic alignment at the enterprise level. You will work in close partnership with Senior Account Managers, operating as mutual stakeholders in account success—you driving value, outcomes, and client satisfaction, and your Account Manager counterparts focused on commercial growth and expansion.

In this Role, You Will:

• Develop mastery of Built’s suite of products & solutions
• Align with executive stakeholders and client  leadership to understand strategic goals, influence vision, and communicate Built’s roadmap and value.
• Lead customer business reviews (CBRs) and executive alignment sessions that highlight ROI, KPIs, and partnership success.
• Work hand-in-hand with Senior Account Managers to ensure strategic and commercial goals are met, fostering a unified approach to partnership growth.
• Represent the voice of the customer by surfacing insights to product, marketing, and delivery teams to influence roadmap and internal prioritization.
• Collaborate across Implementation, Support, Product, and Revenue teams to drive cross-functional outcomes and resolve complex client challenges.
• Lead key initiatives across clients, such as driving product adoption, rollout of new capabilities, or process enhancements.
• Support the development of junior CSMs by sharing expertise, reviewing strategies, and delegating appropriate workstreams.
• Encourage collaboration and knowledge sharing across the Client Success team and help scale successful practices.

Who You Are:

• A strategic thinker and confident communicator with a strong executive presence.
• Proven ability to navigate complex organizations, influence without authority, and build long-term trust with senior stakeholders.
• Comfortable in a dynamic, fast-paced environment where adaptability, precision, and data-driven insights are essential.
• A natural collaborator and coach who believes in elevating the team while delivering client value.
• Eager to partner with cross-functional stakeholders, including Sales, to deliver a seamless client experience and maximize account potential.

Qualifications:

• 5+ years of experience in Client Success, Account Management, or Strategic Consulting, preferably in FinTech or SaaS.
• Experie