FLEX Senior Manager - Loyalty Finance

This is a temporary position.   

Reporting to Director FBP Loyalty, the Senior Manager will contribute to the financial support of the Loyalty Program (Marriott Bonvoy), ensuring the Program’s ongoing financial health and stability and enabling the achievement of the Programs’ financial goals and objectives.  He / She will partner with the Finance Business Partner Consumer Operations (FBP CO) team, Loyalty business partners, Marriott Business Services (MBS), IT, Tax, Legal, Financial Contract Compliance, and the Customer Engagement Center (CEC) in the execution of financial and operational business strategies and plans to support the ongoing needs and responsibilities of the Loyalty Program.

 

The Senior Manager will serve as a subject matter expert on financial matters related to the Loyalty billing, Points Purchase, and other needs as they arise such as Bonvoy Gift Cards accounting. The Senior Manager will lead efforts to compile, analyze and translate data into actionable financial information in support of the Program’s financial objectives for the Global Loyalty team, continents, hotels, and other key stakeholders. As other departmental needs arise, he/she should be able to assist with other requests as needed.

 

The Senior Manager will support departmental objectives. He/She will assist in execution of programs and enhancement of systems and processes that support key objectives to achieve the goals of these programs for Marriott and add value.  He/She will therefore be adept at tapping diverse sources of information, identifying opportunities, anticipating challenges, and executing strategies to deliver against this objective.

 

CANDIDATE PROFILE 

Education and Experience 

Required

• Baccalaureate degree in Finance, Accounting or related discipline
• Five years plus of experience with senior-level Finance support that includes complex data analysis and financial modeling, plus 5 years in a management role leading teams in a service-intensive, deadline-driven environment.
• Knowledge of generally accepted finance and accounting policies, principles and controls.

Preferred

• CPA or MBA a plus
• Experience working in a global organization. Prior hospitality experience a plus. 

 

CORE WORK ACTIVITIES 

 

Loyalty Program Billing

• Manage member Bonvoy point purchase activity including but not limited to chargebacks, refunds, and reporting of member activities.
• Manage the Points.com reconciliation process.
• Manage loyalty program billings including Regular Stay, Enrollments, Bonus Points and Rewarding Events and address BDR’s (Billing Dispute Resolution) in a timely manner. 
• Manage miscellaneous program billing as needed, including, 
  • Closed properties billing:  perform monthly accruals and reconciliations for any de-flagged or converted property.
  • Elite referral upgrades billing:  process monthly billings (via MIGL or OFB) for elite referral member upgrade(s). 
  • Other Bonvoy partnership billing: perform review in adherence to audit requirements, manage timely collection and accurate reporting.
• Reconcile respective AR accounts on the program’s balance sheet with the supporting documentation, properly present in adherence to the company policy.

Gift Card Accounting Support

• Provide accounting support to the Gift Card team as needed
• Manage and oversee billing and reimbursement billings, support escalated billing disputes
• Support the Director with the launch of multi-currency gift cards
• Support Activate on Demand accounting functionality
• Approve AP invoices and Journal Entries as needed

Managing Work, Projects, and Policies

• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements, and follows up on Accounting SOP audits for all areas of the property.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Balances/Reviews credit card ledgers.
• Assist with Bonvoy Gift Card accounting processes as needed.

Maintaining Finance and Accounting Goals

• Completes period close process each period.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are cur