Security Manager, Global Operations

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com


Who We Are Looking For

Crisis24’s global security operations team supports our clients in fulfilling their duty of care and travel risk management requirements, providing them with a range of professional security & safety services for their routine & high-risk travel, and in the event of a crisis. Crisis24’s IRM-Global Operations-Security division is seeking a Security Manager, Global Operations to join the global security team and provide emergency response, travel security advice & assistance, and evacuation coordination in the Annapolis Operations Center (Maryland).

What You Will Work On

You should have a good background and understanding of:
• Pre-travel security & ongoing travel security assessment and advice.
• Asset protection, risk management, and mitigation strategies.
• Proactive threat monitoring, communications, and alerting.
• Incident management, crisis response & support.
• Global security evacuation services.

The Security Manager, Global Operations, plays a key role in supporting our clients, the Global Operations Centre staff, and the wider business in the delivery of the above subject areas. The role encompasses a wide range of responsibilities with a focus on:
• Carry out a global travel security assessment and provide recommendations.
• Lead and coordinate emergency and evacuation support among various stakeholders.
• Conduct security and operational tasks in a timely and professional manner.
• Train and manage Security Specialist, Global Operations

You will be required to advise on and manage security-mandated operational tasks and ad hoc services expertly and clearly in support of our clients' travel requirements, ensuring the preservation of their safety and security during routine operations and in response to global security and natural disaster events.

Duties & Responsibilities

1. Risk Assessment & Operational Planning
• Lead travel and threat assessments for proposed tasks/travel using privileged and open-source platforms.
• Complete operational risk assessments, method statements, and develop operational and conceptual plans.
• Coordinate and manage ad hoc security tasks, including secure transport, protection, proactive monitoring, and welfare checks.
• Plan complex operational solutions from concept to delivery, aligned with client specifications and contracted services.
2. Client Advisory & Communications
• Deliver tailored pre-travel briefings and security presentations to a diverse client base (e.g., expats, NGOs, corporates, C-suite)
• Respond to Requests for Information (RFIs) with appropriate security content, mitigation measures, and recommendations.
• Provide emergency security and evacuation advice, including participation in contingency planning meetings and conference calls.
• Explain operational methodologies and assure clients during escalating or deteriorating situations.
3. Crisis Response & Contingency Management
• Monitor global events, review client exposure, and support contingency and evacuation planning.
• Identify deteriorating environments, exit routes, transport hubs, and relocation sites; produce supporting maps and intelligence.
• Lead evacuation and emergency support tasks, providing real-time operational oversight.
• Maintain a library of Concept of Operations (CONOPS) for evacuation and internal movements from various countries to be used at the time of emergencies and/or evacuation.
4. Task Execution & Oversight
• Ensure security tasks are carried out per scope, including action timelines, escalation procedures, and completion reports.
• Maintain operational logs, close cases post-task, and manage invoicing and cos