IT Business Analyst

IT Business Analyst
Growth, Engagements and Insight; Utility Programs & Services
 

Location: West Coast- AZ, OR Preferred (Remote - Work from Home)

Are you ready to make a difference?
ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients.
 

What you will be doing?

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools
• Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings
• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach
• Generate requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Support User Acceptance Testing (UAT) activities
• Enter & track support requests ensuring their completion
• Develop an understanding of the client processes and procedures and help identify improvements relative to technology 
• Understand the capabilities and application of ICF’s IT systems to deliver solutions for clients
• Train users on IT systems and assist in troubleshooting issues
   

What we need you to have (minimum qualifications):

• Bachelor's degree in (Science, Math, IT, Computer Science, or related fields)
• 2+ years of experience in a Business Analyst, Data Analyst, or similar role; preferably in energy efficiency
• 2+ years requirement specifications gathering, use cases, process flow diagrams, user interface designs, and other system documentation
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
   

What we would like you to have:

• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus
• Experience with issue tracking and document management tools such as JIRA, SharePoint and/or Smartsheet
• Excellent verbal, written, and consulting skills
• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Demonstrated consulting experience with emphasis on customer service
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assis