Contract: Jr Program Manager, Skills Assessments Operations

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Description of Work: 

As a Jr. Program Manager - Skills Assessments Operations you will manage day-to-day operations for various types of talent evaluation. You will also help to manage the actual workflows in the supporting system/s. This is a transactional program with multiple workflows that vary in complexity and volume.

 

Work/Project Scope:

• Manage assessment pipeline on a daily basis to meet weekly and quarterly goals
• Help to identify & implement process improvement
• Safeguard data integrity (adhere to procedures, QA result, help ID improvements)
• Provide administrative guidance to assessment contractors and assessment vendors
• Help create and maintain procedures
• Help create and maintain reports
• Manage modifications and creation of workflows
• Help proofread and draft program communications

 

Must Haves (Required Skills):

• Project Management experience
• Experience in facilitating skills and assessment. 
• A plus if you are familiar in any AI Services/Tool or has used it for Talent Assessment.
• Enjoy learning new systems independently, and have experience successfully working with and adapting to a variety of systems and technologies
• Attention to detail
• Energized by aggressive goals with realistic deadlines
• Thrive in a process-oriented environment and help develop processes that are even better
• Exceptional with data, adept with Google Sheets and creating reports, already know or be interested & able to learn basic SQL query language
• Excellent written & verbal communication skills

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice