Independent Living Concierge

Mission Statement

 

We provide freedom, joy, and loving care with grace and compassion, affording residents the dignity and respect they deserve, while inspiring the heart, mind, and soul every day.

 

General Statement of Duties

 

The Community Concierge Navigator serves as a primary point of contact for residents, facilitating day-to-day conveniences and is responsible for enhancing resident daily living experience by providing a wide range of assistance, from personal requests to coordinating community activities and external services. The Concierge ensures that residents feel supported, safe, and engaged by fostering a welcoming environment and addressing needs promptly  

 

 

Essential Job Functions

 

1. Greet residents and visitors warmly, assisting with inquiries and requests.
2. Foster friendly, welcoming atmosphere in the community.
3. Provide information about on-site activities, local events, and community resources.
4. Help residents with day-to-day tasks such as coordinating dry cleaning and managing package deliveries.
5. Assist residents in scheduling transportation, appointments, and personal services (e.g., housekeeping, salon visits, doctor’s appointments, dining reservations).
6. Assist in organizing special events or outings for residents, including social gatherings and recreational activities.
7. Assist resident with resources to better understand Medicaid and Medicare services and options, including benefits, eligibility, and enrollment processes.
8. Assist residents with navigating Medicaid/Medicare documentation and application processes, working with internal or external specialists when necessary.
9. Liaise with healthcare providers, insurance companies, and other organizations as needed to ensure residents’ healthcare needs are addressed.
10. Maintain a schedule of community events and assist residents in participating.
11. Help new residents acclimate to the community by providing tours and information about services and amenities.
12. Facilitate communication between residents and various departments within the community.

           

Job Qualifications

 

1. Prior experience in customer service, hospitality, or a concierge role is preferred.
2. Familiarity with Medicaid/Medicare processes, including benefits, eligibility, and enrollment is highly desirable.
3. Strong interpersonal and communication skills with a high level of empathy.
4. Basic proficiency with computer systems, including resident management software or scheduling tools, highly desirable.

 

Physical Requirements

 

1. Hours may vary and can include weekends and evenings, depending on community needs.
2. Requires standing or walking for extended periods.
3. Interaction with residents may include assisting with minor physical tasks, such as carrying packages or helping with mobility devices.

 

Expectations of All Employees

 

1. Support the organization’s mission and vision.
2. Uphold the values of Grace, Compassion, and Respect.
3. Maintain confidentiality.
4. Follow HIPAA guidelines.
5. Participate in mandatory in-service training and required meetings.
6. Adhere to safety measures such as infection control and handwashing, follow fire, tornado, emergency, and other safety policies and procedures.
7. Maintain professional conduct and positive communication with team members, residents, families, and visitors.
8. Flexibility for other tasks and duties as assigned.

 

Note

 

The statements contained herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties, or skills required of personnel.  Furthermore, this job description does not establish a contract for employment and is subject to change at the discretion of the employer.