Global Head of Client Strategy & Growth, Property Management

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What the job involves:

The Global Head of Client Strategy & Growth, Property Management, is responsible for driving revenue growth for the Property Management (PM) platform with clients across all industries worldwide. Reporting directly to the Global CEO of PM, this position oversees three regional leaders in EMEA, Americas, and APAC, each responsible for executing the global strategy within their respective markets. The ideal candidate will have a proven track record of achieving sales success, with experience managing international operations and cross-cultural teams.

What your day-to-day will look like:

Global Strategy & Leadership

• Partner with global leadership team and report directly to the Global PM CEO to create and deploy strategic goals across EMEA, Americas, and APAC regions
• Lead and manage three leaders, providing strategic direction while enabling regional autonomy to address local market dynamics
• Establish global standards, processes, and best practices while allowing for regional customization based on local market requirements
• Drive consistent global messaging and solution positioning across all regions

One JLL Integration & Cross-Service Line Collaboration

• Champion the "One JLL" approach by fostering deep collaboration with Capital Markets, Brokerage, and PDS teams globally
• Develop integrated go-to-market strategies that leverage the full spectrum of JLL's capabilities to deliver comprehensive client solutions
• Create cross-referral programs and joint pursuit strategies with Capital Markets and Brokerage teams to expand client relationships and increase share of wallet
• Partner with PDS leaders to identify opportunities where PM solutions can enhance development and investment strategies
• Establish regular collaboration forums and joint planning sessions across service lines to ensure seamless client experience

Revenue Generation & Pipeline Development

• Leverage relationships while collaborating with Regional Market Development Teams and Capital Markets/Brokerage professionals to identify and develop strong rosters of prospects globally (close new business within XXX months) and robust pipelines of targets (future new business to be closed beyond XX months)
• Exceed annual global revenue quotas while meeting target margins across all regions, contributing to overall global PM revenue growth through integrated service delivery
• Lead global account strategies for multinational clients with presence across multiple regions, coordinating with PM, Capital Markets and Brokerage teams for comprehensive client coverage
• Drive cross-selling initiatives that position PM as a natural extension of PDS, Capital Markets transactions and Brokerage relationships

Solution Development & Client Management

• Develop thorough understanding of JLL's broad global capabilities across all service lines to meet diverse client needs, recognizing opportunities to expand client share of wallet through integrated solutions
• Lead global client pursuit teams that include Capital Markets, Brokerage, and PDS professionals to develop, sell and contract comprehensive solutions meeting clients' multinational requirements
• Oversee contract negotiations with support from global legal teams to maximize profitability and appropriately manage risk across different jurisdictions
• Ensure cultural sensitivity and local market compliance in all client engagements while maintaining service line integration

Process Management & Collaboration

• Maintain accurate global sales reporting information in Salesforce while ensuring regional teams follow JLL's robust sales and solution processes using proprietary tools
• Implement shared CRM practices that enable Capital Markets, Brokerage, and PDS teams to collaborate effectively on client opportunities
• Identify opportunities to demonstrate expertise and leadership within international industry organizations to advance JLL's recognition as a global leader providing integrated Commercial Real Estate solutions
• Collaborate with Markets and JLL Technologies