Senior Specialist, Promotional Review Training (Hybrid - PA)

Job Description

The Senior Specialist, Promotional Review Training, plays a critical role in enabling US Market operational excellence by designing, delivering, and evolving training programs that support the end-to-end promotional review process. This individual serves as a subject matter expert across promotional processes, systems, and standards, ensuring Job Owners and agency partners are equipped to navigate our company's complex regulatory environments effectively.

This role requires a growth mindset and the ability to continuously assess training needs, identify opportunities for improvement, and implement scalable, learner-centered solutions. The ideal candidate thrives in a fast-paced environment, collaborates across cross-functional teams, and ensures training programs align with evolving business processes, including transformational initiatives (such as review model transformation).

Position Responsibilities:

Training Delivery & Facilitation

• Conduct training onboarding for US Market Job Owners and agency partners on promotional review processes, systems, and expectations

• Lead live training sessions, certification programs, and post-training refreshers to reinforce learner understanding and drive performance outcomes

• Provide ongoing support through office hours, 1:1 coaching, and ad hoc training sessions to address learner needs and performance gaps

Subject Matter Expertise (SME)

• Maintain deep expertise in the promotional review process, Workfront, and Veeva PromoMats, and core systems while serving as a trusted resource for trainees and stakeholders

• Support learners in navigating complex scenarios within a highly regulated promotional environment

• Partner with cross-functional stakeholders to ensure training reflects current processes, systems, and compliance expectations

Training Operations & Governance

• Manage trainee registration, enrollment, completion tracking, and certification status to ensure appropriate system access (e.g., PromoMats)

• Maintain oversight of training completion requirements and partner with stakeholders to ensure compliance alignment

• Administer and optimize training workflows and processes to improve efficiency and learner experience

Content Development & Continuous Improvement

• Develop, maintain, and continuously evolve training materials and content to ensure alignment with US Market standards and process requirements

• Update training curriculum to reflect transformational initiatives and ongoing process enhancements

• Identify opportunities to improve training effectiveness using learner feedback, performance data, and evolving business needs

• Ensure training materials are accessible, standardized, and scalable across the US Market

Cross-Functional Collaboration

• Collaborate with subject matter experts and stakeholders to update training content and ensure consistency with standards

• Support broader capability-building initiatives and contribute to continuous improvement efforts across Promotional Operations

Compliance & Operational Excellence

• Promote operational efficiency and best practices across training delivery and learner engagement

• Contribute to a culture of continuous learning, process excellence, and compliance adherence

Qualifications

Required Qualifications:

• Minimum of a high school diploma and 2+ years combined marketing, brand management, sales, business support, or project management experience.

• Strong demonstrated written/verbal communication skills, including public speaking

• Advanced project planning and project management experience, including the ability to contribute to short- and long-term operational, tactical, and strategic planning in support of the overall business plan

• Solid understanding of creative agency roles and structure

• Strong problem-solving skills

• Strong ability to collaborate effectively with colleagues across different departments and effectively engage with external suppliers and agencies.

Preferred Qualifications:

• Bachelor’s degree (BA/BS) 2+ years of experience in promotions, marketing support, marketing communications learning & development or marketing within the biopharmaceutical indu