Sr. Administrator - Enterprise Claims, and Risk Management

About ITS Logistics

ITS Logistics is a premier Third-Party Logistics company (3PL) that provides personalized supply chain solutions with an asset-based dedicated fleet, warehousing and distribution services, and a nationwide multi-modal asset-lite division. Founded in 1999, ITS Logistics operates daily throughout the U.S. and proudly offers unparalleled service backed by its strong family values and work ethic. ITS’ continued growth and increasing market share have been largely attributable to the Company’s client-first model and relentless pursuit in upholding its core values.  ITS’ recent performance has been highlighted by its placement within the Top 75 for Distribution Services, Top 40 for Dedicated, Top 25 for Asset-Lite and Top 20 for Drayage Services, nationwide in 2021.

The Culture
Our associates enjoy a strong sense of teamwork, community, and career growth. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.

Position Overview
ITS is seeking a highly motivated, detail-oriented, and analytical individual to join our dynamic growing team. The Sr. Administrator is responsible for leading the management of claims across all operational lines of coverage, including Auto Liability (AL), Truckers General Liability (TBL), General Liability (GL), Cargo, Physical Damage, and Contingent Cargo and Workers Compensation. This role involves processing claims, coordinating with carriers, customers, or insurance companies, to ensure timely and accurate claim resolutions. The administrator will work under the general guidance of the Claims Manager and collaborate with various internal teams.

Primary Accountabilities

Claims Management

• Leads claims processing for all operational lines of coverage (AL, TBL, GL, Cargo, Physical Damage, Contingent Cargo) within designated timeframes.
  • Leads the review of inbound claims to assess the level of risk and takes appropriate actions to report and facilitate each claim.
  • Interfaces with carriers, customers, vendors, insurance representatives and internal teams to obtain the facts, explain the claims process to set the expectations for each party to ensure full recovery of losse

• Leads claims processing for Workplace Injury claims.
  • Ensures timely reporting, both internal and external.
  • Interfaces with employees, operations, human resources, payroll, insurance representatives, and external parties to facilitate all aspects of a claim.
  • Facilitates OSHA tracking data accuracy and reporting (monthly, annually)

 

Critical Claim Activities

• Initiates first response actions and coordinates with Claims Manager and Director of Risk & Compliance to ensure proper communications are established.
• Leads the collaboration activities with the carrier and operational teams to deploy incident recovery resources (tow, cargo recovery, etc.) and perform incident investigations
• Collects and organizes all necessary information to support claim activities and ensures timely insurance notifications.
• Assists Capacity & Network Optimization team to investigate and report fraudulent Carrier activities (theft, double brokering, etc.).
• Reviews Critical 1 & 2 incidents to determine corrective action to be taken to mitigate or eliminate future events.

Financial Responsibilities 

 

• Leads the tracking of claim expenses against deductible or Self-Insured Retention (SIR) and report to Finance monthly to accrue high-value claims.
• Leads the tracking and reporting of “At Risk” claims to all internal stakeholders, including, but not limited to Finance for monthly accrual of unrecoverable losses.
• Ensures the accurate application of Carrier A/P holds to ensure recovery of any claim costs on behalf of customers and ITS.
• Reports all A/P holds to accounts payable to ensure data integrity across both departmental areas of responsibility.
• Continuously reconciles the “prepaid claims” GL account

 

General Responsibilities

• Responsible for reporting Claims related performance metrics through iNergy development.
• Executes process improvement recommendations to ensure func