Provider Invoice Management Strategic Program Manager - Global PIM F/M

 

The Strategic Program Manager for Provider Invoice Management (PIM) is a senior leadership role within the Allianz Partners Global Office responsible for translating the global PIM strategy into consistent, measurable, and scalable execution across 26+ Business Units. Sitting directly under the Head of PIM, this role leads a global team driving performance steering, operational governance, digital enablement, process standardization, and capability development for a function that processes ~6 million invoices and ~€1B annually.

 

The role serves as the strategic integrator between global vision and operational execution—ensuring that global PIM standards, productivity targets, governance frameworks, digital transformation, and best-practice operating models are consistently embedded across all countries. This position plays a key role in elevating the maturity of the PIM function, ensuring compliance, optimizing costs, enabling transformation projects, and building a sustainable training and continuous improvement culture globally.

 

 

What you do/Key Responsibilities

 

1. Global Strategy Execution & Program Leadership

• Translate the global PIM strategy and target operating model into actionable programs and initiatives across all regions.
• Lead execution of multi-year strategic programs including digital transformation, AI deployment, automation scaling, and operational harmonization.
• Act as a critical thought partner to the Head of PIM, contributing to strategy shaping, prioritization, and decision-making.
• Oversee strategic alignment of all PIM initiatives across 26+ BUs, ensuring global consistency and local adoption.

2. Leadership of the Global PIM Program Office

• Lead and develop a global team covering run steering, project management, governance, process optimization, and training.
• Establish clear priorities, accountability frameworks, ways of working, and performance expectations for direct reports.
• Ensure integrated planning and collaboration across team members to avoid siloed efforts and maximize impact.
• Build a high-performance culture focused on continuous improvement, operational excellence, and proactive risk mitigation.

3. Performance Management & Operational Steering

• Oversee global performance and productivity monitoring, ensuring all BUs meet targets on backlog, aging, SLAs, FTE levels, and forecasting accuracy.
• Ensure robust performance dashboards, KPIs, reporting standards, and business review cadences are in place and adhered to.
• Identify performance gaps, coordinate root-cause analysis, and mandate corrective action plans in collaboration with BU leadership.
• Present high-quality performance insights and recommendations to senior management and the Head of PIM.

4. Governance, Compliance, and Risk Oversight

• Own the global PIM governance and process adherence framework, ensuring all BUs operate in line with approved standards.
• Ensure consistent implementation and refresh of the target operating model, PIM blueprints, global process flows, and policy documents.
• Act as the escalation point for governance, process deviations, audit findings, and compliance risks.
• Coordinate global audit response, remediation plans, and periodic reporting to the Head of PIM.
• Support regulatory and compliance assessments impacting PIM and ensure timely alignment with changing requirements.

5. Digital Transformation, AI Deployment & Tool Adoption

• Lead the rollout of digital and AI-driven solutions across BUs, ensuring adoption, change management, and performance utilization tracking.
• Partner closely with IT, Data, and Digital teams to prioritize enhancements, manage demand, and ensure solutions meet business needs.
• Oversee monitoring of digital utilization rates and troubleshooting to maximize automation impact.
• Drive BU onboarding for new systems, technology features, and AI-enabled workflows.

6. Global Process Improvement & Best Practice Harmonization

• Direct global standardization efforts including mapping activities, sizing, staffing optimization, and cross-BU benchmar