Sr. Director Product Community & Svcs

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As the Senior Director of Product – Community and Services, you will be at the forefront of defining eBay’s unique value proposition through community engagement, UGC, content, trusted feedback systems, value-added services, and strategic product extensions. This is a newly created role, offering the opportunity to influence its scope and direction while helping shape the structure and focus of a newly formed team. This leader will play a pivotal role in ensuring eBay remains a destination platform—one that thrives even as agentic shopping becomes more prevalent. 

You will lead the product vision and roadmap for initiatives across My eBay, Feedback, Charity, Community innovation, and the expansion of service-based features that bolster AI defensibility for the eBay marketplace. You will work across organizational boundaries to define our long-term vision, craft a scalable product strategy, and inspire a product team to deliver ground-breaking experiences.

Responsibilities:

Craft the Vision for AI Defensibility and Community

• Architect strategies that strengthen our AI defensibility, ensuring eBay’s platform and value proposition remain critical in a world of autonomous agents and emerging commerce interfaces.
• Define a long-term, comprehensive vision for eBay’s Community & Services ecosystem—including My eBay, Charity, Feedback, and new service-oriented products—that build enduring engagement and user trust.

Develop and Drive a Cohesive Product Strategy

• Craft and champion a data-informed, forward-looking product strategy that blends emotional connection with utility—leveraging community, trust, and services as core differentiators.
• Define success metrics that align with customer delight, platform stickiness, and emerging commerce models.

Lead Cross-Functional Execution

• Partner with engineering, design, AI/ML, marketing, operations, and trust teams to develop and deliver innovative, global-first community features and AI-integrated services.
• Drive execution across multiple teams and initiatives, ensuring delivery of cohesive and scalable experiences that resonate with buyers and sellers alike.

Build a World-Class Team

• Grow and mentor a team of passionate product managers focused on trust, community, personalization, and defensibility.
• Encourage and mentor future leaders in product innovation, critical thinking, and high-impact execution.

Champion the Voice of the User

• Ensure the user voice is deeply embedded throughout the product lifecycle by working closely with design research, analytics, and community engagement teams.
• Leverage qualitative and quantitative insights to continuously iterate on product direction and optimize the community experience.

Champion Internal and External Collaboration

• Break down silos and drive alignment across product, policy, AI, legal, and customer support teams.
• Influence executive stakeholders and help steer the broader corporate strategy as it relates to trust, loyalty, and AI futureproofing.

What We Are Looking For

• 15+ years of product management experience, with a track record of launching high-impact consumer-facing products at scale.
• Proven leadership in community-based platforms, trust-building ecosystems, or AI-integrated product strategies.
• Strong experience driving platform defensibility through ecosystem development, value-added services, or AI-native product lines.
• Ability to define and execute a multi-year product strategy grounded in emerging trends, user behavior, and commercial opportunity.
• Deep customer emotional intelligence and passion for building products that users love and trust.
• Experience leading teams across complex product domains; skilled at matrix management in a global, fast-paced organization.
• A strong storyteller and communicator with the ability to align executive partners and empower teams.
• Proven ability to analyze complex systems, make data-informed decisions, and execute with urgency and precision.
• Experience building inclusive, h