Senior Experience Designer

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job is part of the Solution Delivery Experience team and will be responsible for the design of Customer, Clinician and Digital solutions as part of the Living Health Design Practice. This job will apply their skills in Human-Centered Design, Experience Design and/or Service Design to design solutions that have measurable impact. Will work within matrixed teams to support design efforts within the Living Health Curated Health Model, Customer Experience,  Clinician Experience, and Digital Integrated Experience workstreams. The incumbent will collaborate with Design Delivery Leads, workstream Design Owners, Business Stakeholders to translate  goals, feedback and insights into decisive actions that push delivery of solution designs forward. Will work with a true sense of urgency to do the right thing every time for our customers and clinicians. 

ESSENTIAL RESPONSIBILITIES

• Work within and support the adoption of design methodology, design process, design standards, Agile delivery practices, technology, and tools that are consistently applied to all Living Health solutions. 
• Support Curated Health Model, Customer Experience,  Clinician Experience, and Integrated Experience  teams as assigned for project duration.  
• Work within cross-functional teams and problem solve using visual, communication & service design, interaction design, experience design, and human centered design methods and deliverables to drive solution definition. 
• Support delivery of a Living Health Design System of standards, patterns and components that define best practices for digital interaction and enable consistent and rapid development of highly usable and engaging digital solutions for the digital Integrated Experience. 
• Provide subject matter expertise, innovative solutions, and detailed requirements to project teams on multiple, complex projects in one or more of the following areas: information architecture, user experience design, user interface design, visual design, content strategy, and/or usability and research. 
• Responsible for understanding business, customer and clinician problems and collaborating with project teams and key stakeholders to take a project from inception through detailed requirements and implementation using one or many of the following methods: brainstorming exercises; sketching; rapid prototyping; research and usability tests; persona development; heuristic analysis; task analysis; and/or user needs analysis.
• Strong understanding of emerging trends in healthcare and other verticals and analytics that will inform development of best in class, user-centered design experiences.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Human Factors, Interaction Design, Graphic Design, Communications or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

•  Human Factors, Interaction Design, Graphic Design, Communications or related field

EXPERIENCE

Required

• 5 years in User Experience Design, Service Design, Human-Centered Design

Preferred

• 3 years of Healthcare Insurance industry business and operational knowledge
• 3 years of broad understanding of technologies used to deliver digital experiences, including but not limited to as Flash, HTML5, jQuery, JavaScript, etc.
• 3 years with design system and standards definition

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Leadership Skills
• Organization and Planning Skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requiremen