Client Response Executive - Temporary contract

Job Description

For our Commercial Team in Brussels, we are looking for a Client Response Executive.

As a Client Response Executive (= Customer Service Executive) you and your teammates are the first point of contact for the Category Managers and Trade Marketers of leading manufacturers and retailers in FMCG for answering daily questions about the use of NielsenIQ software and market data. You are partly responsible for customer satisfaction by adequately following up customer requests.

RESPONSIBILITIES

• You answer customer questions about the use of NielsenIQ software and data

• You coordinate work if expertise from other teams is required

• You set up and refresh customer reports on market developments

• You familiarize new customers with working with NielsenIQ information

• You contribute to projects aimed at customer satisfaction or optimization of work

• You identify sales opportunities that you coordinate with the Sales team

A LITTLE BIT ABOUT YOU

Are you looking for a service oriented job? Do you really stand out in an informal work atmosphere? Do you prefer to work in a small team with a lot of personal guidance? And do you enjoy being the link between our customers and our colleagues in the internal departments? Look no further: you've come to the right place!

Our ideal candidate:

• Has a completed MBO / HBO study, preferably in Economics and Marketing

• Has numerical insight and affinity with data analysis

• Is communicating with good English level and knows ONE of the following languages at FLUENT level: French OR Dutch

• Is solution-oriented and eager to learn

• Is customer-oriented

• Is interested in marketing and in products that are sold in supermarkets (fmcg sector)

• Is able to independently manage smaller projects

• Experience in a customer service role is an advantage

Additional Information

This is a temporary contract available from now to the end of June 2023.

We offer you an interesting position in an internationally oriented company, where you learn, among other things, how companies handle market information. At NielsenIQ you learn the right skills when you want to continue in market research. NielsenIQ offers career opportunities, also towards other teams

• Training & personal development: you follow an extensive training program that includes the NielsenIQ software (NITRO, Answers Desktop, Connect Express), Excel, industry knowledge of the channels measured by NielsenIQ (including supermarkets, drug stores and e-commerce)

• Variation: you work for many different manufacturers and brands.

• Culture: flat organizational structure, international, open and informal. We offer free fresh fruit, massages, yoga and monthly team drinks and regularly challenge each other at the football table.

#LI-FC

Additional Information

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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