Customer Operations Specialist- Account Management

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

A Customer Operations Account Manager is responsible for the overall sales operations functions including order and backlog management, customer inquiries on supply, issue resolution related to areas of business such as shipments and/or pricing.

Could be involved in special projects, data gathering and issue resolution.

Job Description

• • Manage booked backlog of incoming EDI/manual orders to fulfillment.
  • Where supply is misaligned to the customer request date of orders, work with supply planning team for improvements
  • Communicate delivery expectations to customers
  • Obtain necessary shipment documents on an as needed, as requested basis
  • Be able to communicate expected shipment attainment based on delivery expectations and incoterms
  • Assist in activities related to incoterms, payment terms, credit and credit holds, quality holds, End-of-Life statuses, channel inventory, new customer sold to/ship to locations, packing or shipping instructions changes, sample requests, ERP system changes, etc.
  • Act as liaison/partner between internal teams (sales, business unit(s), logistics, finance, IT, supply planning) to accomplish objectives set forth internally or externally by the customer.
  • Assist with customer onboarding.
  • The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or. the scope of the job may change as necessitated by business demands

Qualifications

• Fluent in Spanish; spoken and written
• Bachelors degree or 7+ years experience in Customer Operations
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word and PowerPoint)
• Experience in using Excel: Pivot tables & VLookup and other formulas
• Knowledge of SAP and Oracle Cloud ERP
• Ability to manage multiple tasks while delivering
• Must be comfortable with change and adapting to new tools and approaches
• Support implementation of company initiatives
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Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the