Quality Supervisor II

Inside the Role

Leads and manages plant-level quality systems, processes, and teams to ensure compliance with ISO 9001 and 14000, and customer-specific requirements. Drives continuous improvement in product quality, manufacturing processes, supplier performance, and customer satisfaction through data-driven decision-making, root cause analysis, and cross-functional collaboration. Ensures alignment of quality strategy with operational objectives, including reduction of defects, warranty claims, and cost of poor quality (COPQ).

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Inside the role

• Lead and maintain compliance with ISO 9001 and 14000, and customer-specific requirements
• Supervise and develop quality engineers, inspectors, and technicians
• Decision maker for daily production activities guided by policies and procedures
• Coordinates resources and set daily priorities to meet business objectives
• Manage internal and external audits
• Oversee manufacturing quality processes including SPC, inspection strategies, and quality gates
• Drive root cause analysis using 8D, A3, and DMAIC methodologies
• Reduce Cost of Poor Quality (COPQ) and improve First Pass Yield (FPY)
• Interface with customers on quality concerns and corrective actions
• Analyze warranty and field failure data to drive improvements
• Collaborate with cross-functional teams to resolve quality issues
• Drive continuous improvement and Lean/Six Sigma initiatives
• Lead cross-functional teams to resolve complex quality issues
• Allocate resources and set priorities aligned with production goals
• Develop team capabilities through coaching and performance management
• Promote a culture of quality and continuous improvement

Knowledge You Should Bring

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related field required
• 5–7 years of progressive manufacturing quality experience
• 2 years of Team Lead, Project Leadership or Supervisory experience
• Strong knowledge of ISO 9001 and 14001
• Experience in manufacturing quality within automotive or heavy-duty industries
• Proficiency in root cause analysis methodologies (8D, A3, 5 Whys)
• Experience with PFMEA, Control Plans, PPAP, SPC, and MSA
• Ability to analyze and interpret quality data
• Excellent communication and customer-facing skills

Exceptional Candidates Might Have

• Experience with fuel systems or precision machined components
• Strong leadership experience in a shop floor environment
• Six Sigma Green Belt or Black Belt certification
• Experience with Power BI, Minitab, or similar tools
• Knowledge of warranty systems and field failure analysis
• Experience with OEM customer requirements and APQP processes

#LI-LL1 #LI-onsite

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Kentwood, MI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leade