Program Specialist II

Responsibilities
•    Collaborate with the Manager to oversee a high-volume call center, register homecare workers for statewide classes, and ensure successful member enrollment in workshops and programs.
•    Address member issues and complex case management situations by developing and presenting innovative solutions
•    Register and enroll students, and provide additional administrative support to the Fund and homecare students. 
•    Process applications, notifying students of their selection, collecting and tracking required documents, keeping a record of students’ progress, and providing member service for students in person, on the phone, or via email
•    Manage paperwork and communicate course outcomes to stakeholders in accordance with regulatory requirements.
•    Assist with the recruitment, enrollment, and placement of students in all courses
•    Perform additional duties and projects as assigned by management.

Qualifications 
•    Bachelor's degree in Education, Training, or equivalent years of work experience required
•    Minimum three (3) years experience in a high-volume call center, customer service, enrollment, or case management role required
•    Strong problem-solving skills and ability to manage complex member issues
•    Experience with student registration, enrollment, and administrative support
•    Excellent communication skills (phone, email, and in-person)
•    Strong organizational skills with attention to detail and ability to manage multiple tasks
•    Ability to work collaboratively and adapt to changing priorities