Build the Future with Us —EquipmentShare is Hiring a Customer Success Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Customer Success Manager and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. As a Customer Success Manager, your job is to help customers succeed with T3, our fleet management platform. You’ll build strong relationships with your accounts, drive adoption, and work cross-functionally to ensure our customers see real, measurable results.

Salary range: $60k-$80k. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities

• Serve as the primary point of contact for a book of T3 customers post-sale
• Work with customers to create success plans that drive adoption and ROI
• Track customer usage, health, and outcomes to identify risks and opportunities
• Lead proactive outreach, business reviews, and upsell conversations
• Partner with Sales, Support, and Product to resolve issues and advocate for the customer
• Contribute to CS processes, playbooks, and best practices as the team scale

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
  
  

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Are a strong communicator who thrives in a customer-facing role
• Have experience managing accounts in a SaaS or tech environment
• Can prioritize and segment your book of business for maximum impact
• Enjoy solving problems and collaborating cross-functionally
• Have a strong sense of ownership and attention to detail

Education and Experience

• High school diploma, required; college degree, preferred 
• 2 years of experience in account management/success role where nurturing customers/customer satisfaction was a top priority
• Have worked in construction, telematics, or fleet management industries, preferred 
• Are familiar with platforms like Sales, Hubspot, or similar CS tools, preferred
• Have experience launching new CS workflows, automations, or reporting frameworks, preferred 

Physical Requirements

• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to occasionally travel to trade shows.
• Must be able to attend in person quarterly business meetings. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A Workplace For All

At Equipm