VP, Operations Delivery and Transformation - Commercial and E&S/Specialty

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.

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Job Description Summary

Are you a critical thinker and a skilled Business Transformation leader? If so, you might be the right person to lead the strategic design and transformation of business capabilities within our Commercial Lines and E&S/Specialty division. This executive will play a pivotal role in enhancing digital capabilities and driving enterprise-wide innovation to deliver exceptional customer and agent experiences in the Property & Casualty insurance space.

Job Description

Key Responsibilities: 

Governance & Standards 

• Establish and maintain business architecture standards, frameworks, and governance processes. 

• Ensure architectural integrity and consistency across initiatives and platforms. 

Strategic Business Architecture & Planning 

• Define and evolve the business architecture for Personal Lines, ensuring alignment with the enterprise, CL and E&S/S strategy and current and future market demands.

• Design and develop scalable solutions and a multi-year technology-enablement roadmap that supports CL and E&S/S’s evolving value proposition and user-centered design.

• Partner with executive leadership to translate strategic goals into actionable business capabilities, roadmaps and detailed plans. 

Digital Transformation & Innovation 

• Lead the development of sophisticated digital applications to sell and service personal lines products, incorporating global best practices, user-feedback and emerging technologies. 

• Drive research and strategic decisions around digital experience for agents, customers, and internal users, ensuring a seamless, intuitive, and impactful user journey. 

• Champion a “digital-first” mindset across the organization, leveraging third-party data, AI, predictive models, and modern UI/UX design. 

Operational Excellence & Capability Development 

• Cross-functionally lead the Business Analyst discipline and technology enablement execution across multiple roles for CL and E&S/S, ensuring alignment with broader enterprise goals. 

• Partner with the enterprise Transformation Office to achieve optimized deployment and delivery via business practitioners in agile, LEAN and program management disciplines.   

• Consult with internal end-users to identify pain points and streamline end-to-end processes, reducing complexity and improving efficiency. 

• Build and scale business architecture across CL and E&S/S and adjacent business units for shared applications, ensuring reusability and consistency of capabilities. 

Capability & Value Stream Design 

• Lead the design and optimization of end-to-end value streams (e.g., quote-to-bind, claims, policy servicing) to improve efficiency, agility, and customer satisfaction. 

• Identify capability gaps and recommend solutions to enhance performance and scalability. 

Cross-Functional Collaboration 

• Collaborate with Product, Sales, Claims, Technology, Operations, and Data teams to ensure alignment across business and technical architectures. 

• Oversee business resourcing and effective collaboration for end-to-end transformation initiatives, partnering with IT. 

• Serve as a trusted advisor to senior leaders, providing insights on transformation opportunities and architectural impacts. 

May perform other responsibilities as assigned. 

Reporting Relationships: Reports to President, Commercial Lines and E&S/Specialty 

Typical Skills and Experiences: 

Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent advanced degree preferred. 

Experience: 10+ years of experience in business archite