Senior Client Manager

Location:

For Those Who Work At Home - Various, Ohio 44144

ABOUT THE JOB (JOB BRIEF)

 
Cash Management Support Sales Specialist (CMSS) serves as primary support and back-up to either the RCMAs or SBCMA’s (depending on if you are assigned to work with Core or small business), assisting with the management of the overall sales portfolio.  Responsibilities include mitigating risk by supporting or driving components of the Sales process including handling all aspects of the Onboarding process. Act as the main liaison between EP Pricing Team and Onboarding Team.  Review exception pricing requests and work with Sales to make sure all are up to date.

ESSENTIAL JOB FUNCTIONS

• Collaborates with partners to expand and retain business clients who have cash management needs.  
• Prepare, deliver, and review agreements.
• Adhere to all Risk policies and procedures including ECP Risk Testing initiatives.  
• Partner with the Implementation Specialist Team on more complex client implementations 
  verifying products are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction.  
   

REQUIRED QUALIFICATIONS

• Bachelor's Degree or similar work experience with 3 or more years of banking or cash management experience.
• Demonstrated success in a customer service environment
• Possess strong Analytical and data mining skills
• Excellent verbal and written communication skills. 
• Self-motivated and ability to participate effectively in a highly collaborative work team 
• Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships
• Detail oriented and ability to follow through
• Knowledge of Microsoft Office Programs including Word, Excel and PowerPoint
• Organizational skills including ability to work autonomously in a fast-paced and critical thinking environment.
• Occasional travel 1-2 times per year for training and/or meetings.
   

COMPETENCIES

• Influencing skills
• Excellent interpersonal skills
• Excellent time management and organizational skills with the ability to set priorities, while maintaining good personal relationships
• Demonstrated analytical abilities and negotiation skills

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $67,000 to $85,00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.  

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 10/03/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

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